Collections team Leader

Your new company
A well-established and growing organisation operating within the automotive and consumer finance sector is seeking an experienced Collections Team Leader to join its credit function in Coventry. Working within a fast-paced, customer-focused environment, you will play a key role in leading collection activities, supporting debt recovery performance, and ensuring regulatory compliance across the team. This is an excellent opportunity to join a business that invests in its people and offers genuine scope for career progression.

Your new role
As Collections Team Leader, you will manage and develop a team of collections professionals responsible for recovering overdue payments and supporting customers through the arrears process.
Key responsibilities will include:

• Leading, coaching and motivating a collections team to achieve and exceed performance targets.
• Monitoring team performance against KPIs, SLAs and debt recovery objectives.
• Conducting regular quality assurance reviews of calls and correspondence to ensure compliance and service standards are maintained.
• Managing escalated customer cases, complaints and complex debt recovery situations.
• Supporting the development and implementation of effective collections strategies and process improvements.
• Producing management information, analysing collections performance data and reporting trends to senior stakeholders.
• Ensuring adherence to FCA regulations, vulnerable customer policies and internal compliance procedures.
• Building strong relationships with both internal departments and external partners, including debt collection agencies and legal representatives.

What you'll need to succeed
To be successful in this role, you will have:

• Previous experience leading a collections, recoveries or credit control team.
• Strong knowledge of arrears management, debt recovery processes and regulatory requirements.
• Experience coaching, developing and performance-managing team members.
• A track record of delivering KPI and service level targets within a collection's environment.
• Excellent communication, stakeholder management and problem-solving skills.
• Confidence handling escalated customer issues and negotiating positive outcomes.
• Strong analytical skills with the ability to interpret performance data and identify improvements.
• Good Excel and reporting capabilities, including experience working with large datasets.
• Previous experience within automotive finance, asset finance, leasing or consumer finance would be advantageous.

What you'll get in return

• Competitive salary of £40,000 to £45,000 dependent on experience.
• Hybrid working arrangement.
• Opportunity to lead and influence a high-performing collections function.
• Ongoing training and professional development.
• A supportive, collaborative working environment.
• Excellent long-term career prospects within a growing organisation.
• Comprehensive benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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