Technology Delivery Manager

Job summary

Migration and Borders Digital (MBD) is part of Home Office Digital directorate in the Home Office. MBD is a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system. Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Customer Services, Immigration Enforcement and Border Force. We jointly design services, build, run and sustain them to enable some of the government’s most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity.

This role may include line management responsibilities.

Job description

As a Technology Delivery Manager, you will be accountable for the performance of a team and the delivery of technology products and services. You will set up your team for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually encourage better ways of working, leading to better outcomes.

Joining the Home Office Technology Delivery community, you will share knowledge and experience with colleagues across the department and wider Government, building skills and helping to apply good practice and standards.

You will support the UK’s security and prosperity through the products and services that you help to deliver.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.

You will be expected to travel nationally approximately once a month for business purposes. Eligible travel and subsistence expenses will be reimbursed in accordance with Home Office policy.

Please note: Croydon is available as a location for three of the four posts only. The remaining post must be based in Salford, Sheffield or Glasgow.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital.

Person specification

Main Responsibilities

Your main day to day responsibilities will be:

• Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.
• Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.
• Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.
• Manage risks, issues, and dependencies appropriately.
• Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Experience of selecting and applying appropriate delivery approaches, including Agile and Waterfall, to help teams deliver outcomes at pace, respond to changing priorities and continuously improve delivery processes.
• Leading the delivery of a product or service throughout their lifecycle.
• Creating the best team makeup for the situation, and bringing people together into a motivated team.
• Identifying and managing risks, issues, and dependencies.
• Communicating between technical and non-technical stakeholders, and effectively managing stakeholder expectations.
• Monitoring the performance of suppliers and acting as a point of contact with them.

SFIA capability framework

Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org).

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA Levels of responsibility to understand what would be expected for each technical skills listed below.

• Risk Management (BURM) – level 3
• Project Management (PRMG) – level 3
• Stakeholder Relationship Management (RLMT) – level 3
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3
• Organisational Facilitation (OFCL) – level 3

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Project Management (PRMG) - Level 3

Benefits

Alongside your salary of £49,850, Home Office contributes £14,441 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Why work for us

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointme