Personal Assistant

Job summary

As Ofgem drives change across Britain’s energy sector, keeping our operations running smoothly is more important than ever. We’re looking for a Personal Assistant (PA) to join us and provide essential support to senior leaders, helping them focus on the priorities that shape Britain’s energy future.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.

This is a permanent opportunity to join Ofgem’s growing Business Change Directorate, supporting senior leaders at the heart of an organisation undergoing significant change. You’ll play an important part in helping the directorate operate effectively, contributing to an environment where your work makes a real difference to the wider organisation.

You’ll enjoy a varied and fast-paced working environment, where you'll have the autonomy to manage your workload and make a real difference to the day-to-day running of the directorate. With a broad range of responsibilities and changing priorities, you’ll have plenty of variety for engagement, and challenges will ensure you are undertaking your best work to date.

What’s more, you’ll be joining us at an exciting time as we grow and develop our team, and you'll be able to gain superb knowledge of the workings of a major public sector organisation whilst enhancing your portfolio of experience.

We’re looking for someone with experience providing high-quality administrative or PA support in a fast-paced environment, alongside strong organisational skills and the ability to manage competing priorities. You’ll be experienced in coordinating meetings, governance activities and administrative processes, have excellent communication and stakeholder management skills, and possess the confidence to work proactively with minimal supervision. Strong attention to detail, record-management, and Microsoft 365 skills will be critical, as will experience maintaining trackers, action logs and management information.

In return, you’ll become part of a supportive and inclusive organisation where your contribution is valued, and your professional development is encouraged. You’ll also enjoy a fantastic range of benefits designed to support your wellbeing, financial security and work-life balance, ensuring you feel rewarded both personally and professionally.

We have a critical purpose to protect energy consumers whilst supporting the transition to a cleaner, more sustainable energy system. Join us and help keep the people driving that mission organised, supported and ready to deliver.

Read on and find out more.

Job description

Key Responsibilities:

Executive and Diary Management

• Manage the diaries of SCS, ensuring time is prioritised effectively and aligned to business priorities.

• Anticipate and resolve diary conflicts with tact, discretion and sound judgement in a fast-paced environment.

Meeting and Briefing Support

• Ensure SCS receive accurate, timely papers, briefings and correspondence to enable full preparation for meetings and events.

• Coordinate meeting logistics, including scheduling, papers and follow-up actions as required.

Administrative and Office Support

• Provide a full range of high-quality administrative and secretarial support, including inbox management, document preparation and record keeping.

• Offer administrative support to Team Managers within the portfolio where capacity allows.

Stakeholder and Relationship Management

• Develop and maintain effective working relationships with colleagues across the directorate and wider organisation to support seamless business delivery.

• Act as a professional and approachable point of contact for internal and external stakeholders.

Team and Directorate Support

• Work collaboratively with Executive Assistants and PAs across the directorate, contributing to a supportive and high-performing EA/PA cohort.

• Provide cover for other PAs/EAs when required, ensuring continuity of service.

Person specification

Essential Criteria:

• Experience of providing administrative support in a fast-paced environment.
• Strong organisational skills, with the ability to proactively manage competing priorities.
• Experience coordinating meetings, governance activities and administrative processes.
• Good interpersonal and networking skills with the ability to work as part of a team, communicate with staff and industry contacts at all levels.
• Highly proficient with the MS Office suite.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture
• Managing a Quality Service

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ When you press the ‘Apply now’ button, you will be directed to a Civil Service Verbal reasoning test– guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk)The test you are due to take is not timed and you can complete it at your own pace. Upon passing the tests, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 w