Customer Service Officer (Gloucester)

<p><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">This is a Gloucestershire County Council job.</span></span><br><span style="font-size:12.0pt"> </span></p>
<ul>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Job Title:                           Customer Service Officer</span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Job Location:                     Shire Hall, Block 4, 4th Floor</span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Salary:                              £29,071 - £30,515 per annum  </span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Hours per Week:                37.00 </span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Contract Type:                   Permanent </span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Closing Date:                    12/11/2026 </span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">Job Requisition Number:    15113 </span></span></li>
<li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif">This post is not open to job share</span></span></li>
</ul><p><span style="font-family:verdana, geneva, sans-serif"><strong><br><span style="font-size:12.0pt">Are you someone who enjoys helping people, solving problems and providing excellent customer service? </span></strong><span style="font-size:12.0pt"><strong>If you have the right </strong><strong>level of transferable skills, why not apply now? Full training will be provided!<br><br></strong></span></span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>So, what’s the role about?<br><br></strong></span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">As a Customer Service Officer, you'll be at the heart of helping people access council services. Whether supporting someone over the phone, responding to an email, welcoming visitors to Shire Hall or helping with an Adult Social Care enquiry, you'll make a real difference to people's experience. This is a varied role where you'll use your communication skills, problem-solving abilities and judgement to ensure customers receive the right support at the right time.</span></p>
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<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">If you are confident communicating with a range of people, can follow guidance, and enjoy helping enquiries reach a clear outcome, we would like to hear from you.</span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong><em>To get an idea of what it's like to work in our Customer Service Team for Adult Social Care team </em></strong><a href="https://www.youtube.com/watch?v=lyovKevo-oM"><strong><em>watch our short video</em></strong></a> and <a href="https://www.gloucestershire.gov.uk/media/irgbcni4/a-day-in-the-life-of-a-customer-service-officer.pdf"><strong>read this.</strong></a></span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong><em> </em></strong></span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We work flexibly with a mix of office and home working although during the probation period (first 6 months), you will be working from the office, based at Shire Hall in Gloucester.</span></p>
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<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>A little bit about us</strong>…</span></p>
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<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.</span></p>
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<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>What we need from you</strong></span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong> </strong></span></p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">You need to have excellent communication skills, have a confident telephone manner and respond pos