Hamilton Woods
Supported Housing Manager
Supported Housing Manager at Hamilton Woods, based in Birmingham, West Midlands (Region), paying £30,000 - £34,000 per annum. This is a permanent role.
- Pay
- £30,000 - £34,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Birmingham, West Midlands (Region)
- Closing date
- Sector
- Housing Officer
16% below the typical rate for housing officer
Reference 57371833
About the role
Support Manager
Permanent
£30,000 - £34,000 per annum, depending on experience
Birmingham
Hamilton Woods Associates are currently recruiting for an experienced Support Manager to join an established supported accommodation provider, overseeing a team of Support Workers and ensuring high-quality, person-centred support is consistently delivered across supported exempt accommodation services.
Duties and Responsibilities of the Support Manager:
- Manage, supervise and support a team of Support Workers
- Monitor staff performance and ensure support is delivered consistently and to the required standard
- Monitor and audit weekly support sessions and associated documentation
- Review support plans, risk assessments, needs assessments and resident records
- Carry out regular property visits, resident welfare checks and staff spot checks
- Complete internal audits and quality assurance checks
- Identify gaps in support delivery or documentation and ensure corrective action is completed
- Ensure safeguarding concerns, incidents and risks are appropriately recorded and escalated
- Liaise with Local Authorities, Councils, Registered Providers, Social Workers, Probation, mental health teams and other partner agencies
- Attend stakeholder meetings where required
- Monitor staff training, supervision and development requirements
- Provide regular management reports covering support delivery, compliance, incidents, safeguarding and staff performance
- Ensure accurate records are maintained across internal CRM and management systems
Essential Requirements of the Support Manager:
- Previous experience working within supported exempt accommodation
- Experience supervising, managing or leading Support Workers or a similar frontline team
- Level 3 qualification in Adult Health & Social Care / Health & Social Care (Desirable)
- Good knowledge of safeguarding, risk management and person-centred support
- Experience completing or reviewing support plans, risk assessments and support documentation
- Strong auditing and quality assurance skills
- Excellent organisational and communication skills
- Confidence communicating with councils, Registered Providers and other professional stakeholders
- Ability to manage staff performance and maintain high standards
- Full UK Driving Licence and access to a vehicle, as regular travel between properties will be required
- Applicants must already have the legal right to work in the UK. Visa sponsorship is not available for this role
To be considered for this exciting role, please contact Alice Wright - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note outlining your experience and suitability, referencing the relevant job ID number.
Due to the exceptionally high level of applications, if you have not heard back from HWA within 7-10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Reference: 57371833 · Posted 22 hours ago · Closes 2 Nov 2026 · Listed via Hamilton Woods
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