Service Administrator

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Vacancy Reference 185-61389-14610

Apply for this job Positions Available: 2 Contract Type: Fixed Term Whole Time Equivalent (WTE): 2 Salary Range: Band 3: £25,760 - £27,476 per annum pro rata Weekly Working Hours: 37.5 Location: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon Closing Date: 05/11/2026 Job Category: Administration Region / Division: Eastern Services - Agenda for Change Staff Group: Administrative & Clerical

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

We are looking for enthusiastic individuals to join our welcoming Urology team as a Service Administrator (previously known as Medical Secretary). This is an exciting opportunity to support our Clinical team and our patients during their care. This is based at both at the RDUH Exeter and Ottery St Mary Hospital.

We actively encourage you to reach out for an informal chat about the role, or to arrange a visit to the department.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

• Booking appointments from waiting lists 
• Setting up and updating clinics 
• Monitoring waiting times
• Reviewing patient pathways from the point of referral to treatment
• Liaising with other health care services 
• Scheduling of Surgery within EPIC 
• Proof reading clinical letters (please not there is no audio typing in this role) 
• Admin MDT support for Clinicians
• Assisting and supporting other members of the administrative team across the department or division, including telephone calls, resolving enquires for patients, their careers and visitors.

Working Pattern: Monday - Friday, hours to be discussed at interview

Interview Date: 11th November 2026

For further information please contact: Lydia Fairman, [phone removed], [email removed]

This is a fixed term contract for 12 months.  For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all bac