Customer Account Executive

Customer Account Executive Build Customer Relationships and Shape Commercial Success at OGM We re growing our commercial team and looking for a Customer Account Executive to support and develop relationships with some of our most valued customers. This is an exciting opportunity to join OGM, a trusted leader in precision injection moulding and manufacturing innovation, where you ll gain hands-on experience, professional development, and the chance to make a real impact within a fast-growing business. If you re personable, commercially minded, and looking to develop a long-term career in account management, this role could be your perfect next step. About OGM At OGM, we ve been at the forefront of precision injection moulding for over 60 years - trusted by world-leading brands across medical, defence, consumer, and industrial sectors. From our advanced facility in Oxfordshire, we combine technical excellence with a people-first culture, delivering innovative solutions that drive manufacturing performance worldwide. We re proud of our long-standing reputation for quality, sustainability, and continuous improvement - and our success comes from our talented, collaborative team. The Role As a Customer Account Executive, you ll play an important role supporting the Sales Director and wider commercial team to maintain and grow key customer relationships. This position sits within OGM s commercial division and focuses on day-to-day client interaction - answering queries, preparing quotations, tracking performance, and helping ensure that every customer receives the highest standard of service. It s an ideal role for someone with around 2 3 years experience in a customer-facing or commercially focused environment who wants to build a career in account management. You ll spend most of your time working from our Oxfordshire office, with occasional travel to visit customers (typically once a month). Hours: Full-time, permanent Location: Yarnton, Oxfordshire (office-based with occasional client visits) Salary: GBP30,000 per annum What You ll Be Doing Building and maintaining strong customer relationships through excellent service and clear communication Managing day-to-day customer enquiries and supporting ongoing commercial activity Preparing quotes, estimates, and reports under the guidance of the Sales Director Analysing data, pricing, and performance to support account planning and profitability Attending regular online or face-to-face meetings with customers Collaborating with internal departments (production, logistics, finance) to ensure on-time delivery and quality performance Maintaining CRM and Excel-based reports to track customer and sales performance Identifying opportunities for account growth What You ll Bring Around 2 3 years experience in a customer-facing or commercial support role (manufacturing or technical industry experience advantageous but not essential) Commercially minded with strong numerical and analytical skills with confidence working in Excel and spreadsheets A proactive, organised approach and the ability to manage multiple priorities Excellent communication and relationship-building skills Commercial awareness and an eagerness to learn about manufacturing and technical processes Confidence using CRM or ERP systems A positive, professional attitude with a desire to develop and progress Please note: Due to our location and the need to visit customer sites, a full UK driving license and access to a vehicle are essential. Why You ll Love Working at OGM At OGM, we invest in our people and give them the tools to succeed. Our supportive environment combines the stability of a long-established business with the ambition of a growing, modern manufacturer. Competitive salary: GBP30,000 per annum 22 days holiday + bank holidays, increasing with service Company pension scheme Employee assistance and wellbeing support Genuine opportunities for learning, development and progression A friendly, inclusive team where collaboration and innovation are valued Long-standing stability within a respected British manufacturing business Click to Apply.