Admin Officer - Sheffield

Admin Officer

Location: Sheffield Magistrates, Castle Street

Start Date: August 2026

Assignment runs until: 31/1/27

Working Days / Hours: Monday to Friday, 9am-5pm (Office based)

Working Pattern: Full-Time 37 hours

Job Type: Office based

Pay Rate: 12.86ph increasing to £13.25 after 12 weeks

Dress Code: office attire.

Ability to pass basic DBS check and 3 years of references

Key responsibilities of an Admin Officer

• Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing.
• Provide users and stakeholders with or signpost them to appropriate available support via face-to-face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats.
• This includes users with specific and potentially complex needs, providing clear and consistent information to aid all users to participate in justice effectively.
• Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring users are provided with appropriate and specific information relating to their query, utilising all contact methods
• Follow complaints policies and procedures, supporting users through the process and providing immediate response as necessary to prevent escalation and updating OPTIC as required.
• Identifying risks relating to HMCTS buildings, informing the Senior Person on Site (SPoS) as required, and provide immediate response as necessary.
• Operational Support' Process work using standard operating procedures to meet performance targets and maintain operational and service standards.
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
• Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.
• Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.
• Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
• Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.