Host

WHY SECOND NATURE
Care, made daily.

Second Nature is part of Lamington Group. Hometel is a word
Lamington Group created and owns. We design and run hometels, places that are
practical but still feel good to stay in, built around how people actually
travel and live. Feeling properly looked after matters too, so our teams pay
attention to what guests actually need, not what a script tells them to do.

We’re looking for people who care about the work in front of them
and the people around them. If that sounds like you, keep reading.

THE ROLE
What’s the role about?

You
are a Host at Second Nature. You’re the first face, the warm welcome, the
person every guest sees when they arrive, and you set the tone for their whole
stay.

This
is a multi-skilled role. One minute you’re behind the desk sorting a check-in or
check-out, the next you’re behind the bar taking a food order, serving a table,
or making a drink, cocktails included. You move easily between front desk and
food and beverage across a shift, bringing the same warmth and attention to
both.

You
greet guests warmly, stay calm and helpful, and give them what they need, when
they need it. You notice things before you’re asked: the tired traveller who
needs a quiet check-in, the returning guest whose name you remember, the small
thing that makes someone feel like a person, not just a task.

How
you welcome a guest shapes how they feel about Second Nature, full stop. You’re
reliable, curious about people, and you genuinely want to make someone’s stay
easier.

WHO YOU ARE
Five things we hire for.

These
are the Second Nature values. We use them across every role in the Group, from
Maintenance to Front of House to the kitchens. If three or more of these sound
like you on a good day, this is your kind of place.

Use Instinct. A guest arrives tired from
travel. You see it in their face and change how you act, warmer, slower. You
work out what they’ll need next, like the key, the WiFi, or a local restaurant
tip, before they ask.

Own It. You own the guest’s first
moment. You don’t make excuses about late arrivals or system problems. You make
sure they feel welcomed and cared for, no matter what happened before they
arrived.

Include All. You remember faces and
names. You make guests from every background feel like they belong at Second
Nature. You’re genuine, not scripted, and guests can tell.

Stay Curious. You learn the
neighbourhood, the local events, the hidden gems. You help guests discover them
without slowing them down. You’re warm, and you keep it brief.

Think Big. You’re not just checking
people in. You’re creating the first part of someone’s Second Nature story.
What you do shapes whether they come back or forget us by next month.

We
don’t hire for a hotel-industry background. We can teach you the systems. We
can’t teach you how to read a room.

WHAT YOU'LL DO
On a good day, you might…

•
Welcome every guest when they
arrive and leave, setting a warm, professional tone from the start.

•
Handle check-in smoothly, doing
the paperwork while making sure the guest doesn’t feel like paperwork.

•
Work behind the bar when the
shift needs you: taking food and drink orders, serving guests, and making
drinks, including cocktails.

•
Move easily between front desk
and food and beverage duties across a shift, wherever you’re needed most.

•
Answer questions about the
local area, events, and the building with real enthusiasm, not a script.

•
Spot what a guest needs before
they ask, and act on it: remembering a preference, flagging a concern, quietly
sorting a problem.

•
Report maintenance or cleaning
issues straight away, and keep the front office and bar area tidy and
welcoming.

•
Pass guest information to the
team, like special requests, feedback and issues, so nothing gets missed
between shifts.

•
Handle guest concerns calmly,
take ownership, and know when to bring in your manager.

•
Help with phones, mail, and
parcels, and support events or busy check-ins when the team needs an extra pair
of hands.

WHAT YOU'LL BRING
Experience that fits the role.

•
Experience looking after people
day-to-day, whether that’s in hospitality, retail, care work, or anywhere else
you deal with the public face to face. No hotel background needed, we’ll teach
you the rest.

•
Comfortable picking up bar and
food service skills, from taking orders to making drinks and cocktails, even if
it’s new to you.

•
A track record of giving people
a genuinely good experience, not just a polite one.

•
Comfortable with basic admin
and using the phone.

•
Warm and naturally friendly,
with a good memory for names and preferences.

•
Calm under pressure, even with
a difficult guest, and happy to act without being told.

WHAT YOU'LL LOVE WORKING HERE
What you get back.

•
Team that means it. You’ll work with people who see a warm welcome as everyone’s job,
not just yours. Leaders are hands-on, with regular check-ins on how you’re
doing and where you want to go.

•
Growth that’s real. We promote from within. Your path might go from Host to Senior
Host, to Front of House Supervisor, or into other roles across the business.

•
Learning, built in. Proper training from day one, including bar and food service
skills, plus skills that will help you wherever you go next.

•
Time off that respects you. More annual leave the longer you stay, company benefits, two paid
volunteer days a year, and a Company Sick Pay Scheme.

•
Stay with us, on us. Friends-and-family rates across our hometels and the wider group,
plus one free stay on us.

•
The day-to-day. Pension contributions, wellbeing support, a Cycle to Work scheme,
and gym access at our properties.


HOW IT WORKS
Our hiring process.

We
keep it short, honest and human.

1.
Apply. Send your CV and a few lines on why this role caught your eye. No
cover letter needed, we’d rather hear from you directly.

2.
First conversation. A 30-minute call with the hiring manager about the role, the team,
and you.

3.
On-site visit. Meet the team and see the building. You should know what you’re
signing up for before you say yes.

4.
Offer. If it’s a fit on both sides, we move quickly.

WE CLOSE THE LOOP
Every applicant hears back from us, yes or no. We don’t ghost.

FOR EVERYONE
A note on inclusion.

Second
Nature and Lamington Group are equal opportunities employers. We hire on
attitude and ability. We welcome applications from every background, regardless
of age, race, ethnicity, gender, sexual orientation, disability, religion or
belief.

If
you need any adjustments to take part in our hiring process, tell us when you
apply. We’ll work with you.

READY?
Apply
now.