Catch 22
Helpdesk Assistant Part Time
Helpdesk Assistant Part Time at Catch 22, based in Grays, East of England. This is a part-time role.
- Pay
- Not given by the employer
- Hours and contract
- Part-time · On site · Night shifts · Weekend work
- Location
- Grays, East of England
- Closing date
- Sector
- IT Support
Reference 633718806848078337
About the role
Job Description
Business Support Assistant - Helpdesk
Location: Lakeside Shopping Centre
Hours: Part time 25 hours a week
Shift Pattern: 5 days over 7 including weekends evenings and late-night shifts on a rotating rota
Salary:18300
The Role
We are recruiting for a Part Time Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance compliance and health & safety services across a large commercial environment. Based on the Helpdesk you will be responsible for coordinating planned and reactive maintenance activities updating CAFM systems monitoring service levels and ensuring compliance-related tasks are completed accurately and on time.
Key Responsibilities
- Manage and monitor maintenance requests through the CAFM system.
- Coordinate planned and reactive maintenance works.
- Liaise with contractors tenants and internal teams to ensure service delivery standards are achieved.
- Track compliance documentation certificates and audit actions.
- Monitor contractor attendance and update system records.
- Support Health & Safety and Fire Compliance teams with reporting and administration.
- Ensure accurate data entry and maintenance of operational records.
- Deliver outstanding customer service to both internal and external stakeholders.
About You
Were looking for someone who is:
- Highly organised with excellent attention to detail.
- A confident communicator with strong written and verbal communication skills.
- Experienced in a customer service helpdesk administration or facilities support role.
- Comfortable managing multiple priorities in a fast-paced environment.
- Competent using Microsoft Office particularly Word and Excel.
- Able to work independently as well as part of a wider team.
- Flexible with working hours including weekends and late-night shifts.
Whats on Offer
- Full-time permanent position.
- Varied and fast-paced role within a supportive team.
- Opportunity to develop knowledge of facilities management compliance and health & safety.
- Training and development opportunities.
- Modern working environment within a leading commercial destination.
If youre an organised administrator with strong customer service skills and enjoy working in a busy operational environment wed love to hear from you.
Required Experience:
Junior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Reference: 633718806848078337 · Posted 3 hours ago · Closes 12 Dec 2026 · Listed via Catch 22
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