First Line Support Analyst

Salary: Up to £25,000
Location: Newry, 5 days per week on site
Job Type: Permanent, Full-Time

IT Managed Service Provider seeking a First Line IT Support Engineer to join their team.

This is an excellent opportunity for a recent IT graduate, someone with placement experience, or an individual looking to kick-start their career in IT support.

You'll join a close-knit team of experienced engineers, gaining hands-on exposure to a variety of technologies and client environments while developing your technical skills.

The Role

As a First Line IT Support Engineer, you'll be the first point of contact for customers requiring technical assistance. You'll handle incoming support queries, troubleshoot basic IT issues and work closely with senior engineers to ensure customers receive an excellent service.

Key Responsibilities:

• Act as the first point of contact for incoming IT support calls and queries.

• Log, manage and update support tickets, ensuring issues are accurately recorded.

• Troubleshoot basic hardware, software and user access issues.

• Support users with Microsoft 365, SharePoint and password resets.

• Escalate more complex technical issues to senior engineers when required.

• Assist with the setup, configuration and maintenance of IT equipment.

• Shadow experienced engineers to develop knowledge across networking, servers and IT infrastructure.

• Deliver excellent customer service and build positive relationships with clients.

The Person

We're looking for someone with a genuine passion for IT, strong communication skills and a willingness to learn.

Essential Criteria:

• A genuine interest in IT and technology, with a desire to develop a career in technical support.

• Good understanding of computers, Windows operating systems and Microsoft applications.

• Strong communication and customer service skills.

• A proactive attitude, good problem-solving ability and willingness to take initiative.

• Ability to work effectively within a small team and manage multiple support requests.

Desirable Criteria:

• IT-related qualification, degree or relevant placement experience.

• Previous experience in a helpdesk, IT support or customer-facing role.

• Basic knowledge of Microsoft 365, SharePoint, networking or Windows Server.

• Experience troubleshooting hardware or software issues.

What's on Offer?

• Salary up to £25,000, depending on experience.

• Excellent opportunity to start and develop your IT career.

• Hands-on training and mentoring from experienced senior engineers.

• Exposure to a wide range of technologies and customer environments.

• Opportunity to progress into more advanced IT infrastructure and engineering responsibilities.

• Friendly, supportive team environment with genuine opportunities to learn.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Principal Recruitment Consultant Stuart Kennedy at MCS Group on [phone removed] or [email removed].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.