Service Delivery People Engagement & Culture Support Officer

Job summary

Join our People Engagement and Culture team and play a key role in delivering engagement, recognition and culture initiatives across Service Delivery. You will lead the coordination of the Discretionary Recognition Scheme (DRS), ensuring processes run smoothly and stakeholders receive a high-quality service.

Working with People Champions and stakeholders across Service Delivery, you will support engagement activities, manage and improve SharePoint and digital content, develop guidance and training materials, and contribute to reporting and analysis. You will also help build capability across Service Delivery by providing practical support and training to colleagues.

This is an excellent opportunity for someone with strong organisational skills, attention to detail and a proactive approach to continuous improvement, who is passionate about enhancing colleague experience and supporting an inclusive and engaged workplace culture.

Job description

See attached Job Description for the full details.

Person specification

In this you will be doing the following:

• Take ownership of the day-to-day running of the Discretionary Recognition Scheme (DRS) for Service Delivery, ensuring activities are delivered accurately, efficiently and in accordance with agreed processes and timescales.
• Use judgement to manage enquiries, identify appropriate solutions and provide advice and guidance to stakeholders, escalating issues where required.
• Analyse and maintain records, trackers and management information, identifying trends, risks or issues and bringing these to the attention of relevant stakeholders.
• Build and maintain effective working relationships with People Champions and wider stakeholders in Service Delivery.
• Coordinate meetings, workshops and engagement activities, ensuring actions are tracked, progress is monitored and outcomes are delivered.
• Support the development, implementation and continuous improvement of engagement, recognition and cultural initiatives across Service Delivery.
• Use your strong digital capability to support colleague engagement, enhancing relevant digital platforms, for example SharePoint so they are accessible, user-focused and help colleagues connect, share and engaging.
• Develop guidance, learning materials and support resources that build capability and confidence across local networks.
• Monitor progress against agreed actions and priorities, taking ownership for delivery and proactively managing competing demands.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for the role you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.

The Personal Statement section (in no more than 750 words) should be used to how you meet the following essential criteria:

• Ability to work independently, manage competing priorities and deliver to agreed objectives and timescales

• Strong written and verbal communication skills, with the ability to influence and advise

• Strong organisational skills with a focus on attention to detail

In the event of high intake of applications, we reserve the right to assess against the lead essential experience criteria:

• Ability to work independently, manage competing priorities and deliver to agreed objectives and timescales

The sift will take place shortly after the closing date and interviews will be held week commencing 17th August 2026.

If successful at shortlisting stage, you will be invited to attend a blended interview.

The blended interview will test the behaviours listed in the Job Description as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confident Scheme (DCS), which denotes organisations which have a positive attitude towards disabled people. DCS applicants who meet the minimum criteria at shortlisting may be invited to attend an interview. There may be occasions where it is not practicable or appropriate to interview all DCS applicants that meet the minimum criteria for the job. For example, when we receive high number of applications. In these circumstances we may select the DCS applicants who best meet the minimum criteria for the job, rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the