Delivery Manager (Operations)

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence - We always aim to deliver great results
• Empowering through respect - We insist on fair treatment for all, always
• Acting with integrity - We consistently do the right thing
• Succeeding together - We rely on each other to achieve success

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

The GovPass Programme within the GPA is modernising Access Control Systems across HMG. Delivering a new UK government standard for card encryption improving building security and enabling greater interoperability through its innovative technology.

GovPass is operating across the UK in HMG Estate and in some of the most iconic buildings and departments, with an ambition to expand this further over the coming years. GovPass card encryption and personalisation is managed by the central GovPass Bureau Service.

The Delivery Manager (Operations) is a critical role responsible for the day-to-day delivery and management of the GovPass Bureau Service and pass production facilities. As the Delivery Manager (Operations) you will be responsible for the management of pass production, asset management, project & delivery leadership and incident response.

You will have:

• Outstanding organisational and analytical skills
• Proven experience in managing complex operational services and tracking delivery against technical requirements and milestones.
• Ability to influence and collaborate with diverse stakeholders across government to achieve strategic aims. Including departmental security teams, security services, facilities management teams and suppliers

While this position carries no direct line management responsibilities, it involves overseeing a key GPA supplier to ensure the highest standard of service is delivered to HMG.

Key Responsibilities

• Oversee the daily activities of the GovPass Bureau Service in person, ensuring the production and dispatch of building passes meets cross-government demand.
• Continuously improve and develop the GovPass Asset Management processes, ensuring they are standardised as the service scales.
• Lead complex operational projects, such as the mass enrolment of thousands of staff during building moves, supporting Plan for London & right sizing the Government Estate.
• Build and maintain strong relationships with security and property leads across HMG departments to drive GovPass adoption and resolve operational issues.
• Oversee the maintenance of the GovPass documentation library, including Standard Operating Procedures (SOPs) and technical manuals.
• Maintain the operational security of the GovPass service, responding in-person to incidents at sites to protect HMG's security profile.

Person specification

We are looking for an experienced Delivery Manager (Operations) who has:

• Strong stakeholder engagement skills,
• Resilient, adaptable and comfortable working in a fast paced and evolving environment
• Driven and focused to deliver within the public sector with an emphasis on value for money
• Collaborative and inclusive ways of working and can build trust across diverse teams and stakeholders
• Managing, mentoring and guiding stakeholders through the delivery and improvement of the service

Essential criteria

• Demonstrable experience in stakeholder engagement and managing stakeholder expectations throughout projects
• Experience in managing large-scale business change
• Experience managing outcomes of an integral external supplier
• Familiarity with Jira for project management and service desk operations.

Desirable criteria:

• Operational Security Knowledge: Understanding of access control systems (ACS), building access policies, card production processes, and HMG security standards.
• Experience of managing orders and stock in a fast paced environment
• Experience working within Government Services
• Problem Solving: Experience in incident and problem management, with the ability to respond effectively to urgent service needs.
• Formal project management qualification (eg Prince2, APMG) or willingness to become certified within 12 months of taking up post

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Benefits

Alongside your salary of £46,000, Government Property Agency contributes £13,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others,