IT Delivery Manager

Job summary

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As an IT Delivery Manager (Senior Officer) within HMRC’s Chief Digital & Information Office (CDIO), you will support the delivery of medium to large-scale IT and digital change across the Borders and Trade (B&T) landscape.

You will be responsible for managing delivery within a structured governance environment, ensuring plans are maintained, risks and dependencies are effectively managed, and delivery remains aligned to business priorities.

Working across multidisciplinary teams, stakeholders and delivery partners, you will play a key role in maintaining delivery momentum, balancing pace, cost and quality while supporting successful outcomes in complex delivery environments.

Job description

You will take responsibility for the delivery of projects or workstreams within a wider delivery environment, supporting successful outcomes through effective planning, coordination and delivery control.

You will work closely with Delivery Managers, Product teams and stakeholders to manage delivery activity, maintain governance and support decision-making by providing clear, timely insight into progress, risks and issues.

You will also contribute to building delivery capability, supporting teams to operate effectively and continuously improve how they deliver value.

Person specification

You will take responsibility for the delivery of projects or workstreams within a wider delivery environment, supporting successful outcomes through effective planning, coordination and delivery control.

You will work closely with Delivery Managers, Product teams and stakeholders to manage delivery activity, maintain governance and support decision-making by providing clear, timely insight into progress, risks and issues.

You will also contribute to building delivery capability, supporting teams to operate effectively and continuously improve how they deliver value.

Key Responsibilities

• Manage the delivery of medium to large-scale IT and digital projects or workstreams.
• Maintain delivery plans, governance and reporting, ensuring clear visibility of progress and risks.
• Identify, manage and escalate risks, issues and dependencies.
• Support commercial and financial management, including cost tracking and supplier engagement.
• Work across multidisciplinary teams and suppliers to maintain delivery alignment and momentum.
• Support stakeholders by providing clear and timely delivery insight, enabling informed decisions.
• Apply and adapt Agile and/or Waterfall methodologies to suit delivery context.
• Support team performance by removing blockers and encouraging effective ways of working.
• Contribute to continuous improvement and the wider Delivery Manager community.

Essential Criteria

The successful candidate will demonstrate:

• Experience managing or supporting the delivery of medium to large-scale IT or digital change.
• Experience operating within a structured delivery and governance environment, including delivery planning and risk/issue management.
• Ability to manage risks, issues and dependencies, maintaining delivery control and momentum.
• Experience working across multidisciplinary teams and/or suppliers to achieve delivery outcomes.
• Strong communication skills, with the ability to engage stakeholders and support decision-making.
• Working knowledge of Agile and/or Waterfall delivery methodologies applied in a delivery context.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford.

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has