Ultimaze Ltd trading as TSR Select
Senior 2nd/3rd Line Support Engineer – Projects
Senior 2nd/3rd Line Support Engineer – Projects at Ultimaze Ltd trading as TSR Select, based in Hoddesdon, South East England, paying £45,000 per annum. This is a permanent role.
- Pay
- £45,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Hoddesdon, South East England
- Closing date
- Sector
- IT Support
About 18% above the going rate for it support
Reference 57540929
About the role
Senior 2nd/3rd Line Support Engineer – Projects
Salary: up to £48,000
Company: Microsoft Focused - Managed Service Provider (MSP)
Location: Field-based across Hertfordshire, Essex and Northeast London / Home-based
Description:
An established MSP is looking for an experienced Senior 2nd/3rd Line Support Engineer to join its technical team.
The role is primarily project-focused, delivering Microsoft 365 projects across a varied client base. You'll take ownership of projects from initial planning through to implementation and handover, alongside providing 2nd line support when required.
This is a hands-on, client-facing position, with approximately 80% of your time spent visiting client sites.
Key responsibilities:
- Project Delivery: Managing technical projects from initial planning through to implementation and client handover.
- Microsoft 365 Security: Hardening client tenants, implementing Conditional Access, MFA and Entra ID policies.
- Intune & Device Management: Building and managing Intune environments, including device enrolment, compliance and configuration.
- Cybersecurity: Configuring Microsoft Defender and implementing wider security improvements.
- SharePoint Migrations: Delivering SharePoint and OneDrive migrations from traditional file servers.
- Microsoft 365 Support: Supporting Exchange Online, Teams, SharePoint and wider cloud technologies.
- 2nd/3rd Line Support: Assisting with escalated tickets and general technical support when required.
- Client Engagement: Managing client communication, project documentation, training and handovers.
What We're Looking For:
- 3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.
- Strong experience delivering Microsoft 365 projects from start to finish.
- Good knowledge of Entra ID, Conditional Access, Intune and Microsoft Defender.
- Hands-on experience with SharePoint and OneDrive migrations.
- Working knowledge of Exchange Online, PowerShell and Microsoft Graph.
- General 2nd line support knowledge across Windows, networking and hardware.
- Confident communicating with clients and managing projects independently.
- Full UK driving licence and own vehicle essential due to regular client-site visits.
Reference: 57540929 · Posted 3 days ago · Closes 18 Dec 2026 · Listed via Ultimaze Ltd trading as TSR Select
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