IT Field Support Engineer

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

About the role

We’re looking for an IT Field Support Engineer to join our Field team, based in Edinburgh 

As an IT Field Support Engineer, you will have a strong technical support background and will ensure excellent standards and customer experience are delivered.  You will be driven and will enjoy taking control of situations to help resolve technical issues.

As an IT Field Support Engineer, you will travel frequently throughout the UK therefore a valid UK driving license is essential.

Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none. Efficiency is important to succeed, as you will be managing a diverse workload.

Due to recent contract wins, we’re looking for a Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.

You will be an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered.  We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.

You will preferably reside within Edinburgh/ Central Scotland as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving licence.

What you will be doing –

• Troubleshooting and diagnosing technical issues.
• Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
• Deploying new hardware and software solutions.
• Installing and migrating customer networking equipment.
• Attending customer sites for break-fix and chargeable incidents. 
• You will be based onsite at customer sites for up to three days per week, where you will act as the primary point of contact.

You will suit the role if you have –

• Experience working in a similar role.
• Excellent communication and documentation skills.
• Excellent customer service, and are able to build strong working relationships with colleagues and customers.
• Confidence to make decisions and demonstrate sound judgement.
• Experience with VMWare (desirable)
• Experience with Windows Server (desirable)
• Experience using Mitel (desirable)
• Networking fundamentals, CCNA (desirable)
• A full and valid UK Driving License

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

At the heart of everything we do are our core values which guide how we work and grow together:

• Ambitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues.
• Sincere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team.
• Passionate: We love what we do. We take pride in our work and consistently deliver high-quality results.
• Innovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement.
• Reliable: We collaborate to achieve the best results and ensure people can depend on us.
• Expert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology.

Salary

Starting salary, £24,600 - £36,000 per annum (depending on experience) + Company Van

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements

We are looking for a candidate in Edinburgh and surrounding areas, however, travel throughout central Scotland and surrounding areas will be required. You will be required to work at customer locations throughout Scotland and the wider UK region. 

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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