HarperCollins UK
Customer Service Agent
Customer Service Agent at HarperCollins UK, based in Robroyston, Lanarkshire. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Robroyston, Lanarkshire
- Closing date
- Sector
- Customer Advisor
Reference 611747
About the role
Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Key Responsibilities
- Processing orders and taking calls from our customers when needed
- Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
- Enhancing customer service experience wherever possible
- Keeping accurate records and documenting customer service actions
- Managing volumes to achieve daily department SLA’s
Skills, Knowledge and Expertise
- Proven work experience in a similar type of role focused on customer service
- Excellent knowledge of management methods and techniques
- Experience working closely with clients and customers
- Experience handing customer issues and complaints professionally and efficiently
- Enthusiastic and proactive
- Complaint resolution
- Work collaboratively with relevant stakeholders
- Organised and efficient
- Resilient and able to work under pressure
- Results and targets focused
Reference: 611747 · Posted 1 week ago · Closes 15 Nov 2026 · Listed via HarperCollins UK
Know someone who'd be great for this?
Get a shareable card
Apply for this job
This role is listed via HarperCollins UK. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.