Customer Service Representative

​The Rewards and Benefits on Offer:

• Immediate start available

• A competitive basic salary and benefits

• 25 days holiday plus BHOLS

• Death in Service 2x annual salary

• Auto-enrolment pension

• Healthcare cash plan.

• The chance to gain experience with a rapidly growing blue-chip employer  

• Free on-site parking

MTrec’s New Opportunity:

MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers 

If you meet the person specification below, apply now for an immediate response! 

The Job you will do:

• Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements

• Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service

• Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues

• Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times

• Maintain system housekeeping and admin  

About you:

• Experience in a customer service-focused role, ideally within engineering/manufacturing

• Experience in logistics and export documentation is desirable

• Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.

• Excellent communication skills, both written and verbal, including a confident and professional telephone manner.

• The ability to work effectively as part of a team and independently when required.

• Good IT literacy, with knowledge of common Microsoft Office applications