Support Worker

Working Pattern:  4 week rolling rota across seven days 

Interview Date: To be confirmed

Manchester Homeless Services is a Salvation Army Lifehouse service providing safe, supported accommodation for adults experiencing homelessness across three locations in Manchester:

Discovery House: 54 Every Street, Manchester, M4 7DN,

Independence House: 120 Barmouth Street, Manchester, M11 3TB,

Endeavour House: 235 Broom Lane, Manchester, M19 3LZ

Together, these services provide accommodation and tailored support for men and women aged 18 and over who are experiencing homelessness. The service includes one 10 bed centre and two 15-bed centres, offering a safe and stable environment where residents can begin rebuilding their lives and work towards greater independence.

At Manchester Homeless Services, we take a person-centred approach, supporting individuals with a wide range of needs. Our dedicated team works alongside residents to help them access housing, healthcare, employment and training opportunities, while also promoting wellbeing, social inclusion, and independent living skills. Our aim is to empower people to overcome the challenges that have led to homelessness and move forward positively.

Support Workers are responsible for developing and delivering a high-quality programme of support which promotes client choice and control. To address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles. To work as part of a team to achieve contractual and quality outcomes.

The successful candidate will have:

• Experience or understanding of the needs of people experiencing homelessness or vulnerability
• Strong communication and interpersonal skills
• The ability to manage your workload and make sound decisions under pressure
• A person-centred approach with a commitment to trauma-informed practice
• Good IT skills, including Microsoft Office and databases
• A commitment to continuous professional development
• Previous experience working within Homelessness
• Handle cash and ensure that all accounting records are accurately maintained.
• Handle incoming telephone calls and mail appropriately.
• A friendly, approachable, professional and committed to ensuring that clients, visitors and colleagues receive a positive experience when accessing Manchester Homelessness Services.
• Work as part of the wider team to help ensure a positive experience at Manchester Homelessness Services.

Support Workers are responsible for :

Developing and delivering a high-quality programme of support which promotes client choice and control. To address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles. To work as part of a team to achieve contractual and quality outcomes.

The post holder should have the ability and willingness to work within, be empathic with and promote the Christian ethos and values of The Salvation Army Mission

 Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Adult with Adult barred list
• here.

criminal records. 

• Salary:£29,452.57 per annum
• Location:Manchester
• Contract Type:Permanent
• Closing Date:26 November 2026
• Hours per Week:40