Sales Operations Administrator

Looking for an administration role where organisation, customer service and attention to detail really make a difference?Join Agincare, an ever-growing, family-owned business with 40 years of experience caring for people, supporting communities and investing in our teams.As a Sales Operations Administrator, you'll play a key role in supporting the customer journey from initial enquiry through to service commencement. You'll work closely with clients, families, operational teams and professional stakeholders, ensuring documentation, records and communications are managed accurately and efficiently.This is a varied role where you'll combine administration, customer service, data analysis and coordination skills to help deliver an exceptional customer experience while supporting business performance.No two days are the same. You'll be handling customer enquiries, coordinating documentation, supporting funding and referral processes, analysing data and ensuring records are maintained to the highest standard.You'll need strong organisational skills, excellent attention to detail, confidence communicating with a range of stakeholders and a proactive approach to problem-solving.How you'll make an impact daily:Coordinate and obtain outstanding documentation, contracts and funding approvalsProvide professional support to clients, families and external stakeholdersMaintain accurate and up-to-date records across company systemsMonitor enquiry progression and service commencement timelinesWork closely with operational teams to ensure a seamless customer journeySupport funding applications, referrals and private care enquiriesProduce reports and analyse data to support business performanceIdentify delays, escalate issues and ensure actions are completed promptlyOrganise and manage incoming and outgoing correspondenceMaintain office supplies, brochures and administrative recordsAttend meetings, prepare documentation and record meeting minutesEnsure GDPR compliance and the secure handling of confidential informationShare ideas and support continuous service improvementWhat you'll bring:You don't need previous care experience. What matters most is that you are:Highly organised with excellent attention to detailConfident using Microsoft Office, including Word, Excel and OutlookA strong communicator, both verbally and in writingProfessional, customer-focused and approachableAble to manage multiple priorities and meet deadlinesProactive and solutions-focusedComfortable working independently and as part of a teamSkilled at building positive relationships with colleagues and stakeholdersAdaptable and flexible in a fast-paced environmentCommitted to providing high-quality customer service Essential RequirementsMinimum of 3 GCSEs at Grade A-C (or equivalent), including English and MathematicsExperience in an administrative, office-based or customer service environmentExperience managing documentation, records or contractual paperworkExperience communicating with customers by telephone and emailStrong IT literacy and organisational skills Desirable RequirementsBusiness Administration qualification or equivalentExperience within health and social care or another regulated environmentExperience supporting sales or operational teamsExperience using CRM systemsKnowledge of GDPR, healthcare administration or care funding processesUnderstanding of the customer journey within health and social care servicesWhat we'll offer you:Competitive salary dependent on experienceBlue Light Card discountsNHS employee discountsEmployee Assistance ProgrammeOngoing training and development opportunitiesCareer progression opportunities across the Agincare GroupSupportive and collaborative working environmentAccess to employee rewards and recognition schemesGenerous annual leave entitlementPension schemeAbout Agincare:Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with close to 6,000 team members and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not-for-profit Children's Services.Today, Agincare is one of the UK's largest care providers, delivering care and nursing homes, home care, extra care, supported living and live-in care across more than 170 locations throughout England.As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer, welcoming applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isn't the right fit for you, we encourage you to explore our other vacancies at www.agincare.com/careers.