Assistant Shop Manager

Paid Assistant Shop Manager - Manningtree (Full Time)

Posted Friday 30th October 2026

Hours: 37.5 Contract: Permanent Salary: £24,852.59

To support the Retail, Cafe and Donation Centre Manager and Duty Manager in operating a welcoming, safe and commercially successful St Helena shop that maximises sustainable income from donated and new goods. The post holder will supervise and support volunteers, maintain strong customer, stock and compliance standards, and take operational responsibility for the shop when the Retail, Cafe and Donation Centre Manager or Duty Manager are absent or when delegated. The post holder will also support or oversee cafe operations when required and appropriately trained.

What is expected

Support the Retail, Cafe and Donation Centre Shop Manager or Duty Manager with day-to-day shop

operations and agreed income, Gift Aid and performance objectives

· Create an excellent customer and donor experience through service, shop presentation, stock

availability and local relevance.

· Support the recruitment, induction, training, supervision and development of a capable and inclusive

volunteer team.

· Ensure the efficient receipt, sorting, safe storage, control and movement of donated stock, working

closely with the Donation Centre and other shops.

· Ensure the shop follows all current approved policies, procedures, SOPs, product-safety controls and

mandatory training requirements.

· Promote the shop through suitable local content and community activity within brand, social media,

consent and approval requirements.

· Take operational responsibility for the shop when the Retail, Cafe and Donation Centre Shop Manager

or Duty Manager are absent or when delegated, protecting people, stock, assets, funds, information

and reputation.

St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.