IDVA Service Control Lead

Job summary

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We are looking for an experienced Security Control leader to lead a portfolio of service improvements and operational change across HMRC Security. You will turn strategic priorities into clear delivery plans, coordinate work across multidisciplinary teams and ensure changes are delivered safely into live services.

You will work with technical specialists, operational teams, service owners, risk professionals and senior stakeholders. Using delivery data, risk information and performance insight, you will set priorities, manage dependencies and support evidence-based decisions.

This is a senior leadership role for someone who can bring structure to complex work, balance delivery pressures and customer needs, and provide clear assurance to senior leaders.

Job description

• Lead a portfolio of projects, service improvements and operational change from early planning through to implementation and review.
• Turn strategic objectives into clear delivery plans, milestones, outcomes and measures of success.
• Set priorities across multiple teams and stakeholder groups, making sure resources are focused on the highest-value work.
• Manage delivery risks, issues, dependencies, assumptions and decisions, escalating where appropriate.
• Coordinate the design, implementation and assurance of service controls across identity, authentication, access and digital services.
• Lead changes into live services, ensuring readiness, customer impact, operational impact and service stability are properly considered.
• Use delivery data, service performance information and risk insight to track progress, identify problems and recommend action.
• Establish proportionate governance, reporting and assurance arrangements that support timely decisions.
• Build strong relationships across technical, operational and business teams to secure agreement and remove barriers to delivery.
• Drive continuous improvement by reviewing delivery performance, lessons learned and opportunities to simplify ways of working.
• Lead, coach and develop colleagues, creating an inclusive and collaborative delivery environment.
• Support business cases, investment proposals, workforce planning and strategic planning activity.

Person specification

You will be an experienced security control and project delivery lead who can work confidently across organisational boundaries. You will bring clarity to complex work, make sound decisions with incomplete information and give senior leaders confidence that delivery is under control.

What success looks like

• A clear, prioritised and achievable delivery portfolio aligned to organisational objectives.
• Projects and service improvements delivered to agreed outcomes, with risks and dependencies actively managed.
• Senior leaders receive clear, timely information and assurance to support decisions.
• Changes move into live services in a controlled way, with customer and operational impacts understood.
• Strong collaboration across technical, operational and business teams.
• Measurable improvements in delivery performance, service effectiveness and organisational resilience.
• Teams have clear direction, feel supported and continuously improve how they deliver.

Essential Criteria:

• Proven experience of leading complex digital, technology or operational projects from planning through to implementation.
• Experience of setting priorities and coordinating delivery across multiple teams in a complex stakeholder environment.
• Strong planning and delivery management skills, including managing milestones, risks, issues, dependencies and resources.
• Ability to use data, performance information and risk insight to assess progress, inform decisions and recommend action.
• Ability to influence senior stakeholders and build agreement across technical and non-technical teams.
• Experience of establishing effective governance, reporting and assurance, with clear escalation and decision-making routes.
• Experience of delivering change into live services while managing operational readiness, customer impact and service stability.
• A track record of continuous improvement, including simplifying processes and improving delivery performance.

Desirable Criteria:

• Experience working in security, identity, digital trust, operational resilience or another risk-based environment.
• Knowledge of identity verification, authentication, access management or large-scale digital services.
• Experience leading multidisciplinary teams across technology, operations and business functions.
• Experience developing business cases and securing investment for service improvements.
• Knowledge of relevant government digital, security or service management standards.
• A professional qualification in project or programme delivery, risk management, IT service management or a related field.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites include:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.