Organisational Design and Development Lead

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

It’s a key time to join the Future Workforce Design & Effectiveness (FWD&E) team to help transform HMRC and ensure it achieves its future vision. The FWD&E team is a group of passionate and innovative HR and change professionals who are shaping the future of work. The team compromises of Organisation Design & Development Consultants, Targeting Operating Model (TOM)Transformation and Implementation Leads, People Impacting and Change Team and HR Strategy Team.

HMRC is going through an exciting time as we undertake a major transformation to modernise our services for our customers. We are delivering cutting-edge digital services, which will affect all of our customers and colleagues. We can only achieve this with the help and support of our people.

Job description

HMRC is delivering one of the most ambitious transformation programmes in the UK public sector, enabled by significant digital, data and technology change. As we evolve into a more digital organisation centred on both customer and colleague outcomes, organisation design is critical to ensuring we have the right structures, capabilities, leadership and ways of working to deliver our strategy. This role will lead enterprise-wide organisation design and operating model activity, shaping how HMRC responds to changing customer needs, emerging technologies and future workforce demands.

Working closely with Senior Civil Servants and leading teams of OD&D consultants, you will provide expert leadership, challenge and insight to ensure organisational design decisions are data led, future focused and aligned to HMRC’s strategic priorities. We are looking for a highly credible design professional with experience gained in complex public and/or private sector organisations, who can bring design excellence, innovative thinking and constructive challenge to help shape the future of one of the UK's largest organisations.

Work across HMRC as part of an Multi Disciplinary Team, (MDT) owning the development and delivery of the People layer of HMRC's Target Operating model, ensuring it enables efficient, future-ready structures and capabilities and lead organisation design of associated business group operating models.

Key accountabilities include:

• Lead and shape organisational development initiatives, including cultural transformation, change management, and leadership capability building, with demonstrable impact on business performance.

• Set strategic direction for the Organisation Design (OD) team, aligning short, medium, and long-term priorities with HR strategy and transformation programmes.

• Engage senior stakeholders across HR and business groups to shape, agree, and embed TOM and OD interventions, ensuring adoption and alignment with organisational goals.

• Oversee planning, prioritisation, and resource management within the OD team, ensuring delivery of high-impact design work and effective succession planning.

• Provide expert leadership in OD&D, embedding TOM principles into transformation programmes and building internal capability to sustain future design work.

• Ensure OD&D interventions progress through governance forums, with clear documentation, decision-making, and alignment to wider change programmes.
• Act as a senior OD&D professional, contributing to the development of HMRC’s design capability and maintaining personal expertise in operating models and strategic workforce planning.

Person specification

Essential Criteria

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria and hold one of the qualifications listed in the Qualifications section below.

• Significant experience of leading organisation design and operating model transformation within large, complex organisations, applying evidence-based OD methodologies and leading practice to deliver sustainable business outcomes.

• Demonstrable expertise in developing and implementing Target Operating Models (TOMs), organisational structures and workforce strategies that support organisational transformation, future capability requirements and strategic objectives.

• Proven ability to influence, challenge and collaborate with senior leaders, building consensus and securing commitment to organisation design interventions across complex organisational environments.

• Experience of setting strategic direction and leading high-performing professional teams, developing organisational capability through effective leadership, coaching and succession planning.

• Strong understanding of change management, governance and transformation delivery, with experience embedding organisation design principles into large-scale programmes and evaluating organisational impact.

Qualifications

Holds relevant postgraduate-level qualifications such as CIPD accreditation, Civil Service (CS) practitioner status, or equivalent in Organisation Development and Human Resources.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Lynx House, Portsmouth – moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance