Support Coordinator

Role profile: Support Coordinator

Location: Edinburgh or Glasgow

Hours: 36.25 hours per week

Salary: Grade Points 39 to 43 , £39,047 - £43,202

This role is subject to an Enhanced Disclosure.

Find out more about working at Health in Mind on the careers section of our website.

About Future Pathways

Future Pathways offers support to people who were abused or neglected as a child when they were in the Scottish care system. The service was established alongside the Scottish Child Abuse Inquiry and has expanded considerably since its start in 2016. Future Pathways’ aim is to help people live well. To change paths, enjoy life, succeed and grow.

Working closely with our Commissioner, the Scottish Government and more than 40 delivery partners, Future Pathways has pioneered a unique model of support that is transformative.

Our partnership approach is rooted in understanding that the impact of childhood trauma is individual and lifelong. We recognise that the experience of abuse in care often means people may face significant barriers to accessing much needed help.

As importantly, everyone we support will have different needs and have insight about what will work best for them. We provide a safe and trusted space for people to explore what is most important to them and to access tailored help toward their goals.

We have grown as more people seek support. Nearly 3,000 people have registered. Future Pathways hosts 6 support coordination teams and 65 full - time equivalent staff.

About the In Care Survivors Alliance

Future Pathways is delivered by the In Care Survivors Alliance. The Alliance is formed of four partners: Glasgow Psychological Trauma Service*, Health in Mind, Penumbra Mental Health and the Scottish Government.

Our Vision:

The Alliance vision is for people to lead full, healthy and independent lives.

Our Purpose:

The purpose of the Alliance is to enable people to access resources, care and support from our services and from the wider sector.

We do this through:

• Direct support

• Commissioning support from our network of Delivery Partners

• Enabling people to access existing services

Our Values:

We uphold the following principles:

• Safety

Trustworthiness,

• Choice

Collaboration

Empowerment

• Consideration of the specific needs of people who have experienced Scottish care settings.

We do this by:

• Being ethical, honest and reliable.

• Being professional, committed and respectful.

• Showing equity and equality in our approach.

• Prioritising the needs of people who access our services.

• Supporting each other and enabling others to take part.

• Being active participants in the Alliance and sharing our expertise.

• Focusing on the people we support and seeking new ways to improve.

Find out more about the Alliance at www.incarealliance.scot

Support Coordination

Empathy is seeing with the eyes of another,
listening with the ears of another and feeling with
the heart of another”

• Alfred Adler

This role sits within the Future Pathways service.

We live in challenging times so trust and teamwork are essential as is managing competing priorities which takes perseverance, stoicism, compassion, and a willingness to listen and share. We are truly passionate about making a difference.

Empathic and creative in approach, this role will build trusted relationships with people who experience childhood abuse in Scottish care settings. Working collaboratively, Personal outcomes are agreed and a tailored package of support is put in place.

This role will identify and access relevant resources, advocating to health, social care and local services. Where local resources are not available, support will be negotiated or purchased on behalf of the person.

Never assuming we know best, we are focused on learning and improvement, recognising that there are many barriers to accessing help.

“Our approach is rooted in understanding that the impact of childhood trauma is individual and lifelong. Each person will have insight about what will work best for them . We provide a safe and trusted space for people to explore what is most important to them and to access help toward their goals .”

- Flora Henderson, Alliance Director

Role profile

1 Service Delivery

I respond to new registrations, sharing information about Future Pathways and verifying that the person is eligible for the service.

• I co- create Personal Outcomes Support Plans that describe the goals of support and set out the support that will be put in place.

• I regularly review whether support is effective in progressing the person’s Personal Outcomes.

I work in collaboration with services to minimise duplication of support and resources.

I support the purchase of services and items as agreed in someone’s Support Plan.

• I ensure that support is likely to be effective for the person and that it is of good quality.

I facilitate access to psychological support by providing relevant information and negotiating with professionals and services.

I advocate for the needs of people I work with, negotiating access to resources from professionals and services.

2 Relationships

• I have positive and trusting relationships with people I work with, respecting their values and recognizing their strengths and abilities.

I understand that respectful relationships with team members and the wider Health in Mind community is at the heart of my effectiveness in this role.

• Within my relationships I work with integrity.

I am open, inclusive and respectful and I ensure I contribute to discussions in a meaningful and constructive way.

3 Managing Resources and Risk

I maintain an overview of my caseload, ensuring consistency of practice and alignment with practice, quality and performance standards.

• I strive for continual improvement and engage with quality and impact measurement systems.

I support appropriate risk enablement and am accountable for ensuring my work meets Risk, Safeguarding and Health and Safety standards.

Role profile

4 Support, Supervision and Development

• I understand that I will receive regular support and supervision to enable me to work fully within my role.

I am active in reflecting on my practice identifying areas of my work I succeed in and those I can further develop.

I am keen to develop my skillsand realise my potential and actively use the development and training opportunities offered to me.

5 Other

• I promote and demonstrate the Alliance’s values and principles in my approach at all times.

I understand and implement Health in Mind policies and procedures.

I understand the importance of good data protection practice and embody this in my role.

I understand the importance of the Codes of Practice and uphold these in my work (SSSC, HCPC, and other governing bodies) .

• I promote diversity and inclusion in the workplace and in all aspects of service delivery.

I will undertake other duties as may be reasonably required by the role.

About you

We look for a range of experience, skills and knowledge. The most important aspect for us is values fit. If you feel a connection with our approach, beliefs and values, we'd love to hear from you even if you don't have all the required experience, skills and knowledge. We can help you develop those.

Experience: We value lived and professional experience equally.

I can demonstrate that:

• I have substantial experience of trauma informed service d