Service Manager

Main area

Service Manager

Grade

NHS AfC: Band 8a

Contract

Secondment: 4 months

Hours

Full time - 37.5 hours per week

Job ref

367-LD&F-101741

Site

Kingsley Green

Town

Radlett

Salary

£59,798 - £67,020 per annum, pro rata (Inclusive of 5% HCAS)

Salary period

Yearly

Closing

05/11/2026 23:59

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

The post holder will be required to be a specialist in the field of mental health service provision and is responsible for ensuring that the Trust's placement service is effectively delivered in line with contracting, commissioning and clinical requirements.

To manage the provision of all placements for specialist mental health

services in an age inclusive manner. This includes Health and Social care

placements for people with functional mental illness

To work in cooperation with commissioners and other agencies in the

pursuance of these responsibilities on behalf of the Trust

To ensure the use of placements is managed in accordance with service user need, financial accountability and governance arrangements

To provide managerial responsibility to ensure a high quality service is

delivered, providing equality to all service users across Hertfordshire

To ensure that service users are in placements that meet their needs

To ensure that service users and their placements are reviewed at regular

agreed intervals and that service users are supported to move through their care pathways working to recovery, enablement and least restrictive principles

To ensure the placement panel is appropriately administered and chaired

To manage and ensure effective supervision and appraisal for all staff within the team

The post holder will lead and manage the staff team responsible for the

commissioning, reviewing and supporting of all secondary commissioned

placements made by the Trust's Adult Placement Service

To oversee the placement of service users by the Trust, to ensure compliance with National Commissioning Guidance and best practice for the placement of people with mental health needs in both health and social care settings

To ensure that the Adult Placement Service supports service users to

progress through their care pathways working to recovery, enablement and least restrictive principles

To work in partnership with the HPFT Contracts, Commissioning and Quality Team, and in liaison with commissioners in relation to the commissioning budget, providing information and contribute to the future commissioning and procurement of Service Level Agreements with other service providers

To work with commissioners on their Accommodation Strategy

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Clinical Responsibility

To liaise sensitively with carers and service users in dealing with highly

complex and contentious placement issues, where there are significant

financial and challenging levels to communication

To link effectively with clinical arrangements within and outside of the trust such as CPA and SAFA processes

To be able to recognise safeguarding concerns and where necessary take

appropriate action

To match service user need to appropriate placement provision

Leadership and Staff Management Responsibility

Provide operational and clinical caseload supervision to all team members Ensure the continued professional development of all team members through the annual performance reviews/appraisals process

Maintain own professional registration and development

Manage the timely recruitment selection, appointment and induction of team members

Monitor and manage all staff sickness and absence

Monitor and be responsible for all matters relating to staff conduct and

discipline.

Financial Responsibility

Manage the overall team budget with respect to operational service

delivery and direct staff costs

Coordinate and oversee the expenditure on placements ensuring value

for money

Identify and develop improvement opportunities and savings plans

Service Development and Improvement

Develop and maintain operational policies and protocols in respect of

placements

Initiate and update protocols and policy in line with new health and social care guidance issued by Department of Health

Work with other stakeholders on developing new services and projects

relating to placements and accommodation

Implement and maintain risk assessment procedures related to both service risks and clinical risks

Produce reports to provide the Trust with information on which to model future Placement requirements

Agree and implement quality standards which reflect both local and national requirements. Build and develop best practice initiatives

Through the establishment of quality and audit process, assess trends,

strengths, weaknesses and opportunities that may influence the further

development of the service

Ensure adherence to Trust Policies and Procedures as well as principals of

practice governance

• First degree or equivalent experience
• Professional qualification in relevant area of health or social care
• Professional registration with NMC or HCPC or other relevant body
• Management Training
• Management qualification or equivalent experience

• Significant...