Quality Insight & Development Assistant

Job Description

Quality Insight & Development Assistant

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A NEW exciting opportunity for someone looking to take the next step in their career! We are seeking a meticulous and analytic Quality Insight & Development Assistant to join our expanding work force. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.

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First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.

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Location: Swindon and surrounding area
Salary: £26,790.00 - potential for additional earnings
Hours: 40 hours per week (inclusive of 1 in 4 weekends, hours can include early mornings and later evenings)

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Must Hold a full UK license, have access to your own vehicle with business insurance.

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The Role

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In this role you will work in collaboration with the Quality Insight & Development Lead to support the continuous improvement of processes, and services by gathering insights, analysing data, carrying out colleague observations to ensure compliance, competency and strategies that enhance quality and efficiency. You will work within a multidisciplinary team to identify trends, asses performance and drive innovation.

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This position is ideal for someone who has experience working within a Senior or Team lead role who is ready to take on a role focused on compliance and care quality standards.

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Key responsibilities:

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• Collect, analyse, and interpret data to identify trends, performance gaps, and areas for improvement, supporting the development and implementation of quality initiatives.
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• Monitor system alerts, review care records, and ensure documentation aligns with regulatory and quality standards, including CQC compliance.
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• Collaborate with care teams to address care delivery gaps and escalate concerns appropriately to ensure timely resolution.
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• Maintain accurate documentation, contribute to audit reviews, and support the development of action plans to drive continuous improvement across services.
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• Assist in delivering training and development programmes aimed at enhancing competency and improving care quality standards.
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The above is not an exhaustive list of duties.

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What We're Looking For:

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The ideal candidate will have a minimum of two years of hands-on experience in a care setting, demonstrating a strong foundation in providing quality support. They should hold a Level 3 qualification in Health and Social Care or be willing to work towards achieving it. Confidence and assertiveness are essential, along with the ability to challenge others constructively and professionally when needed. Excellent written and verbal communication skills are required, as well as proficiency in using a variety of computer systems and digital tools. The candidate should also be friendly, enthusiastic, and trustworthy, with a proactive, can-do attitude that contributes positively to the team and the people they support.

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In return, we offer:

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• Comprehensive training and ongoing support
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• Access to the Blue Light Card discount scheme
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• Discount on motor maintenance with a trusted local garage
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• 28 days of annual leave, inclusive of public holidays
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• Employee Assistance Programme (EAP) provided by Health Assured
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• Use of a company pool car (subject to availability)
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• Workplace pension scheme through Nest
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• Refer-a-friend incentive program
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Why Join Us?

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If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.

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