CBC Resourcing Solutions
Customer Service Team Leader
Customer Service Team Leader at CBC Resourcing Solutions, based in London, South East England, paying £45,000 - £50,000 per annum. This is a permanent role.
- Pay
- £45,000 - £50,000 per annum
- Hours and contract
- Permanent · On site
- Location
- London, South East England
- Closing date
- Sector
- Customer Advisor
About 50% above the going rate for customer advisor
Reference 57503528
About the role
Customer Service Team Leader
London
£40,000 to £45,000 plus bonus and benefits
Do you have strong customer services skills?
Would you like to join the UK’s most exciting start up bank?
A team of high profile, high net worth entrepreneurs have created a new bank to focus on the entrepreneurs of tomorrow.
D you want to be one of the first employers to establish and lead ………
Our client is looking for a driven and experienced Customer Service Team Leader.
You will be assisting the COO in establishing a team operationally.
Responsibilities will include;
- Obtain feedback for the customer base on the customers experience received at key touch point via various channels. Analysis and track the results creating actions plans on how to continuously improve.
- Enhance the existing programme of surveys to gain feedback from the deposits customer base at key touch points.
- Conduct call/email/letter/secure message sampling to review the customer experience.
- Be an escalation point for the department on complaints and issues.
- Respond to reviews/feedback via social media and customers experience platforms.
- Analyse customer reviews/feedback from all channels to identify themes/trends.
- Create and present action plans based on reviews/ feedback/sampling to continually improve the customer’s experience.
In the first instance please send your CV in confidence
Reference: 57503528 · Posted 12 hours ago · Closes 10 Dec 2026 · Listed via CBC Resourcing Solutions
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