Family Engagement Manager (Scale 2)

Have you got what it takes to support the prisoners, their families and significant others

Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families and prisoners

About the Role:

Purpose:

To lead the delivery of Pact’s family engagement services at HMP Erlestoke - in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).

To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.

Aims:

To promote the health and well-being of prisoners, family members and significant others during an individual’s stay in custody and through the gate, by:

Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans

Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted

Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody

About You:

To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres.

You will have excellent customer service and IT skills.

You will also have excellent organisational skills and the ability to manage a demanding workload.

You will have the ability to contribute to planning and development of Pact’s work and have knowledge of safeguarding/child protection practice.

Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.