Sales Executive

Parts Sales Executive Car Trade Parts Norwich PERMANENT OPPORTUNITY Monday to Friday with 1 in every 3 saturdays, this is paid as overtime. Are you a customer–focused sales professional with experience in parts, automotive, or a fast–paced sales environment? We're recruiting for an exciting opportunity to join a busy Car Trade Parts operation in Norwich as a Parts Sales Executive. This is a fantastic opportunity to work with a leading automotive business, build strong customer relationships, and develop your career with ongoing training and progression opportunities. What's on offer GBP30,467 + Bonus Structure 33 days' annual leave, including bank holidays Exclusive employee retail discounts Discounts on new and used vehicles, servicing, and maintenance Company pension scheme Family–friendly policies and flexible working options Cycle–to–work scheme Employee wellbeing programme with 24/7 access to healthcare professionals Paid volunteering day each year Company share purchase plan Employee referral bonus scheme Ongoing training and career development Life assurance, with the option to increase cover The Role As a Parts Sales Executive, you'll play a key role in delivering excellent customer service while achieving sales targets and supporting the day–to–day operation of the Trade Parts Centre. Your responsibilities will include: Achieving sales KPIs and revenue targets by accurately identifying customer requirements and recommending the correct parts. Using effective questioning techniques to diagnose customer needs while promoting relevant offers and upselling where appropriate. Delivering outstanding customer service via telephone and face–to–face, managing enquiries, orders, complaints, and credit queries professionally. Building and maintaining strong customer relationships through regular contact and exceptional service. Developing and maintaining a strong understanding of the parts range, promotions, and product benefits to confidently overcome objections and maximise sales opportunities. Accurately processing orders using manufacturer systems, including VIN and parts lookup tools, while maintaining customer records and ensuring compliance with data protection standards. Supporting the wider operation by receiving and allocating stock, assisting with stock checks, sourcing parts, reporting damages, and maintaining displays to manufacturer standards. Working collaboratively with colleagues, suppliers, and manufacturers to support business objectives and continuously improve service levels. Maintaining a professional appearance, organised workspace, and high standards of compliance and customer care. About You We're looking on behalf of our client for someone who enjoys building relationships, thrives in a busy environment, and is passionate about delivering excellent customer service. Ideally, you'll have: Experience in automotive parts, distribution, telesales, or another customer–facing sales environment. Motor industry experience (preferred but not essential). Excellent communication skills with a professional telephone manner. Good IT skills and confidence using computer–based systems. The ability to work both independently and as part of a team. Strong organisational skills with excellent attention to detail. The ability to work efficiently to deadlines while maintaining high levels of customer service. A full UK driving licence. We welcome applications from candidates who may not meet every requirement but have the right attitude, strong customer focus, and a willingness to learn and develop. If you're looking to build a rewarding career within the automotive industry and want to join a supportive employer that invests in its people, we'd love to hear from you.