Service Advisor

Commercial Vehicle Service Advisor / Service Advisor Location: Cardiff Salary: GBP32,598 rising to GBP33,575 after successful probation Hours: 40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm Job Type: Full-Time, Permanent Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued. With a starting salary of GBP32,598, rising to GBP33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment. What's in it for You? GBP32,598 starting salary Salary rising to GBP33,575 after successful probation 40-hour working week Monday-Friday working pattern Saturday mornings only, 1 in 3 on a rota Established commercial vehicle environment Long-term career opportunity Professional and supportive working environment The Role As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service. Your responsibilities will include: Managing customer enquiries by telephone, email and face-to-face Booking commercial vehicles into the workshop Understanding customer requirements and agreeing work to be carried out Preparing accurate job cards and estimates Liaising closely with Technicians and workshop management Keeping customers updated throughout the repair process Identifying additional work and obtaining customer authorisation Managing customer expectations and resolving queries professionally Ensuring all workshop administration is completed accurately Preparing vehicles for collection and explaining completed work Maintaining excellent customer service standards About You The ideal candidate will have: Previous Service Advisor experience - essential Experience within a commercial vehicle, HGV or automotive workshop environment Strong customer service and communication skills Good understanding of vehicle servicing and repair processes Excellent organisation and attention to detail Ability to manage multiple jobs and priorities in a busy environment Confident telephone and face-to-face communication skills Kerridge experience - desirable Professional and reliable approach Ability to work effectively as part of a team Apply Today If you're an experienced Commercial Vehicle Service Advisor looking for a stable Monday-to-Friday opportunity with a strong salary package and established commercial vehicle operation, this could be the perfect next step. Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.