Claims Handler - Household

Household Claims Handler | Bolton | £24,479 – £28,000 Location: Bolton, BL7 (on site) Type: Full-time, permanent Hours: 35 hours per week — Monday to Friday, 9am–5pm Salary: £24,479 – £28,000 dependent on experience Signed off 25 August 2026 following an increase in work volume. Key Responsibilities Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement. First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim. Information gathering: collect accurate details and documents needed to progress each claim. Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines. Settlement negotiation: validate and negotiate settlements within authorised limits. Supplier management: appoint and manage suppliers supporting the policyholder. Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims. Customer communication: clear updates and progress information throughout the claim. Organisation & prioritisation: effective diary management across a busy caseload. Target achievement: meet individual and team performance targets. Candidate Profile Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills. Excellent customer service and computer skills — confident across multiple systems. Active listening and relationship building. High attention to detail and accuracy. Holds or willing to work towards the CII Certificate — fully funded and supported. GCSEs (or equivalent) at Grade C/4 or above in English and Maths. Package 35-hour week, Monday to Friday, 9am–5pm — no evenings or weekends. Support with industry-relevant qualifications (CII). Increased holiday allowance with length of service; holiday sell scheme. Birthday day off plus half-day for seasonal shopping. Contributory pension scheme; cycle to work scheme. Free on-site parking; casual dress; free branded clothing. Discounted sports and social activities; cash bonus for going above and beyond. Trained mental health and first-aid staff on site.