Kenneth Brian Associates Limited
3rd Line IT Support Engineer
3rd Line IT Support Engineer at Kenneth Brian Associates Limited, based in Crawley, South East England, paying £40,000 - £45,000 per annum. This is a permanent role.
- Pay
- £40,000 - £45,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Crawley, South East England
- Closing date
- Sector
- IT Support
About 11% above the going rate for it support
Reference 57508944
About the role
3rd Line IT Support Engineer / Infrastructure Engineer
Kenneth Brian Associates are are recruiting for an experienced 3rd Line IT Support Engineer to join a Managed IT Services team based in Crawley. This is a senior technical role involving complex troubleshooting, infrastructure support and project delivery across a varied customer base.
Occasional travel to client sites may be required where necessary.
Key Responsibilities- Act as the senior escalation point for complex technical issues, taking ownership of incidents through to resolution.
- Provide 3rd line support across Microsoft 365, Azure, Windows Server, Active Directory and Microsoft Intune.
- Maintain and troubleshoot IT infrastructure, including Hyper-V, networking, firewalls, VPNs, backup and disaster recovery.
- Deliver customer projects including cloud migrations, server upgrades, infrastructure improvements and security implementations.
- Support junior engineers, undertake root-cause analysis and identify opportunities to improve systems, security and service delivery.
- Proven experience in a 3rd Line IT Support or Senior Infrastructure Engineer role, ideally within an MSP environment.
- Strong technical knowledge of Microsoft 365, Exchange Online, Entra ID, Azure, Windows Server and Active Directory.
- Hands-on experience with Microsoft Intune, Defender, Hyper-V, backup solutions and disaster recovery.
- Strong networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls and VPNs.
- Experience with PowerShell, technical project delivery and troubleshooting complex infrastructure and cloud environments.
- Must be a driver due to location
Reference: 57508944 · Posted 4 days ago · Closes 11 Dec 2026 · Listed via Kenneth Brian Associates Limited
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