Housing Customer Service Advisor

Job Description

Job title: Housing Customer Service Advisor\n
Location: London N4 (Office based for 1 month) then 1 or 2 days from home\n
Start Date: ASAP\n
Contract Type: Temporary 3 months\n
Weekly Hours: 35 hours per week\n
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Job Purpose\n
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\nWe’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.\n
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Key Responsibilities:\n
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• Act as the first point of contact for all customer and contractor queries via phone, email, or in person
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• Resolve queries at first contact wherever possible, or direct them to the appropriate team
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• Log and manage repairs, complaints, transactions and service requests using internal systems
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• Assist with arrears enquiries, analysing account history and advising on next steps
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• Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
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• Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
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• Take ownership of customer interactions and follow up to ensure satisfaction
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• Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment
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Candidate Profile\n
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• Experience in a customer service or contact centre environment
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• Excellent communication and interpersonal skills
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• Strong attention to detail and the ability to problem solve under pressure
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• Ability to manage time effectively and prioritise competing tasks
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• Proficient with Microsoft Office and confident in learning new systems
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• Experience within housing or public services (desirable but not essential)
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• A positive, flexible, and professional approach to work
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• Committed to delivering inclusive, respectful, and high-quality service
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\nIf you are interested in this position and meet the above criteria, please send your CV now for consideration.\n
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\nIf you require any additional information regarding the position, please call Lewis at Service Care Solutions on [phone removed] or send an E-Mail to