Lettings Advisor

Lettings Advisor
Mobile covering Peterborough, Northamptonshire and Milton Keynes
From £28,500 to £33,000 (dependant on experience)

Office attendance will be required during training period (Peterborough)

Hyde is looking for a Lettings Advisor to join our Empty Homes & Lettings team. This is a fantastic opportunity to help customers find and move into their new homes while delivering an excellent customer experience throughout the lettings journey.

As a Lettings Advisor at Hyde, you'll manage the customer journey from home vacancy through to tenancy sign-up. Working closely with Empty Homes & Lettings Officers, Surveyors and other internal teams, you'll help customers through what can be both an exciting and emotional process, ensuring homes are let quickly, efficiently and to a high standard.

Key Duties

• Manage the lettings process from property vacancy through to customer move-in, ensuring a positive customer experience.
• Work on a mobile basis covering Peterborough, Northamptonshire and Milton Keynes.
• Support and deliver customer interviews, viewings and tenancy sign-ups, tailoring your approach to individual customer needs.
• Work closely with colleagues and contractors to coordinate property readiness and achieve re-let targets.
• Provide support and guidance to customers, including referrals for financial, welfare and housing-related advice where appropriate.
• Maintain accurate records using CRM, Northgate and Microsoft Office systems while ensuring compliance with policies and procedures.

Why Join Hyde?

Hyde is one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose and a focus on delivering excellent customer experiences, Hyde is a place where you can build a rewarding career while making a real difference in people's lives.

As a Lettings Advisor, we're seeking someone who can bring:

• Experience delivering excellent customer service in a housing, lettings, property or customer-focused environment.
• Strong communication, relationship-building and organisational skills.
• The ability to manage multiple priorities and work effectively to deadlines and performance targets.
• Confidence in supporting customers from a range of backgrounds, including vulnerable customers.
• Good IT skills, including experience using Microsoft Office and customer management systems.
• Full and clean UK Driving License.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.