Sales Order Processing Officer

Sales Order Processing Officer

Location: Uxbridge, West London
Salary: £27,000 – £30,000 per annum
Working Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
Working Pattern: Office-based during probation, with hybrid working available following successful completion

About the Role We are currently recruiting for a highly organised and detail-oriented Sales Order Processing Officer to join a well-established international organisation based in the Uxbridge area.

This is an excellent opportunity for someone with experience in sales order processing, order management or customer service administration who enjoys working in a busy, fast-paced environment.

You will play a key role in ensuring customer orders are processed accurately and efficiently, working closely with customers, suppliers, warehouse teams and internal departments to ensure a smooth order fulfilment process.

Key Responsibilities

• Process and manage daily customer sales orders accurately and efficiently.
• Monitor outstanding orders, back orders and stock availability.
• Liaise with customers regarding order updates, delivery schedules and product availability.
• Coordinate with warehouse teams, suppliers and internal departments to resolve stock and delivery queries.
• Prepare order confirmations, invoices and shipping documentation.
• Track shipments and proactively communicate delivery updates or delays.
• Maintain accurate customer records, databases and internal reports.
• Support inventory management, stock allocation and order fulfilment.
• Assist with billing, auditing and general administrative tasks.
• Work collaboratively with colleagues to ensure excellent customer service and operational efficiency.

Skills and Experience Required

• Previous experience in sales order processing, order management or a similar administrative role.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time management skills.
• Confident written and verbal communication skills.
• A customer-focused approach with strong problem-solving abilities.
• Good numerical and analytical skills.
• Strong Microsoft Excel skills are essential.
• Confidence using Microsoft Office and business management systems.
• A proactive attitude and the ability to manage competing priorities.

Desirable but not essential:

• Experience using Microsoft Dynamics 365 Business Central or a similar ERP system.
• Knowledge of Incoterms and shipping documentation.
• Previous experience in logistics, distribution, stock management or supply chain operations.

What's on Offer?

• Competitive salary of £27,000 – £30,000 per annum.
• 35-hour working week, Monday to Friday.
• Hybrid working available following successful completion of the probation period.
• Opportunity to join an established international organisation.
• A varied position with exposure to different business functions.
• A collaborative and supportive working environment.