THE ROYAL AIR FORCE BENEVOLENT FUND
Welfare Applications Coordinator
Welfare Applications Coordinator at THE ROYAL AIR FORCE BENEVOLENT FUND, across the UK. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- UK wide
- Closing date
- Sector
- Administrator
Reference 8fab6d64-233f-4939-8155-909215196482
About the role
JOB PROFILE: WELFARE APPLICATIONS COORDINATOR
| Role: | Welfare ApplicationsCoordinator | Date profile lastreviewed: | October 2026 |
| Name: | Reports to: | Beneficiary RelationshipManager (BRM) |
KEY ACCOUNTABILITIES/RESPONSIBILITIES:
Be confident in adding applications, correspondence and documentation to the Funds CRM, including the transfer of case documentation from Mosaic, Lightning Reach and email applications.
Input application data into CRM, creating the Contact and Application records, accurately transferring information from the application, ensuring that Applications reflect the main type of assistance required (Individual Grants, Housing or Respite and Care).
Confirm basic eligibility criteria for applications and refer for review to the Beneficiary Relationship Manager (BRM), if required.
• Allocate cases to the appropriate Welfare Executive or Team, monitoring the overall caseload.
Allocate communications on Mosaic database and Lightning Reach to the relevant Welfare Executive or team.
Managing the Lightning Reach application portal, declining inappropriate applications and liaising with BRM, Execs and caseworkers to make appropriate onward referral.
Liaising with BRM and other Fund staff to progress applications for assistance
• Liaise with RAF Disclosures, RAF Cranwell to request and receive Service Verifications.
• Process awards for Emergency Grants, Transition and Immediate needs Grants.
• Monitoring incoming work from all sources to ensure cases are processed in the appropriate order.
Respond to beneficiary enquiries regarding ongoing applications for assistance.
| COMPETENCIES | ||
| Essential | Desirable Relating and networking | |
| Following Instructions and Procedures Coping with Pressures and Setbacks | Adapting and Responding to Change Achieving Personal Work Goals and Objectives | |
| Planning and Organising | ||
| Writing and Reporting | Deciding and Initiating Action | |
| Working with People | ||
| Adhering to Principles & Values | ||
| QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE | ||
| Academic or Professional Qualifications (or equivalent): Essential A minimum of three GCSEs grades A - C, or | Desirable |
| Knowledge/ Experience: | |
| Essential Experience in use of databases, i.e. retrieval, interpretation and actioning of | Desirable Previous experience of working within a grant giving organisation. A good |
| data/correspondence Previous administrative experience, including data entry, with high attention to detail | understanding of the charitable sector and to where people can be signposted |
| Skills/Abilities: Essential | |
| Excellent IT Skills including all MS Office products Ability to work to deadlines | |
| Other Requirements: |
Signature
I confirm this job profile has been drawn up with my full involvement and accurately reflects the responsibilities of the role.
Date
Reference: 8fab6d64-233f-4939-8155-909215196482 · Posted 8 hours ago · Closes 29 Nov 2026 · Listed via THE ROYAL AIR FORCE BENEVOLENT FUND
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