Support Worker

Support Worker
32 Hours per week
£13.45 per hour (£13.89 if SVQ qualified)
 
The service:
Blackwood’s growing CleverCogs Connect Service offers a range of options for people who need support both during the day and at night using our award-winning CleverCogs technology, which has played a pivotal role in keeping our customers connected.
 
Each customer has their own digital tablet device to access our service which can include connecting with families, carers and hobbies online. We operate 24/7 from our base in Edinburgh. The Responder Team respond to calls activated by customers, all of whom live in their own homes with varied care and support needs.
 
The role:
You will be responding to calls activated by customers through their TEC (Tech Enabled Care) equipment which is a digital tablet device. You will implement safe and personalised solutions to calls, handled through video conferencing technology. There could be calls that require a physical response where assistance or personal care may be required in the customer’s home.
 
We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. You’ll be responsible, trustworthy and able to deal with a wide range of scenarios using a person-centred approach at all times. You will be experienced in using digital technology and be confident to promote a culture of digital inclusion and participation for our customers and their families.
 
The ideal candidate must have:
A passion for delivering high quality care
Strong communication, interpersonal and IT skillsAn ability to work independently in the community and as part of a teamA relevant qualification like an SVQ2 (although this is not essential as training will be given)Flexibility to work on a rota basis, including day shifts and night shifts.
Blackwood offers a range of employee benefits, including:
Comprehensive induction and personal development opportunitiesFully funded SVQ training on completion of probationary periodTravel expenses and paid travel time between customer visitsCompany sick pay scheme on completion of probationary period34 days’ holiday per annum, pro rata for part-time hoursCompany pension scheme and Death in Service BenefitPayment of PVG and SSSC registration
All successful candidates will be required to become a PVG scheme member as well as register with the SSSC.
 
We ask that all applicants read the Job Pack (attached). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. 
 
Note to interested applicants
SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD.