Betway Group
Service Desk Analyst
Service Desk Analyst at Betway Group, based in London. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- London
- Closing date
- Sector
- IT Support
Reference 564235236611991275
About the role
On average it takes 5 minutes to apply for this role.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..
As part of your role, your responsibilities will include:
- Providing first-line IT SupportResponding to and resolving user issues via phone, email and chatLogging incidents and service requests in the service management tool
- Managing incident and request lifecyclePrioritizing and categorizing incidents based on impact and urgencyEscalating complex issues to higher-level support teams as needed
- Maintaining IT systems and infrastructurePerforming routine system checks and maintenance of tasksAssisting with software installations and updates
- Ensuring compliance with IT policies and proceduresAdhering to ITIL best practices for incident and problem managementDocumenting solutions and creating knowledge base articles
- Providing excellent customer serviceCommunicating effectively with users to understand their needs
Following up with users to ensure satisfaction with the resolution
Should you not hear from us within 2 weeks, please assume your application has not been successful.
Reference: 564235236611991275 · Posted 3 hours ago · Closes 29 Nov 2026 · Listed via Betway Group
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