Customer Services Advisor

Head Office

Customer Services Advisor

Customer Services Advisor

Wolverhampton Hospital | Customer | Fixed Term | Part Time |

£25,038 per annum pro rata

22.5 hours per week

As A Customer Services Advisor you will:

• Ensure a high standard of customer service at all times, working to facilitate the smooth day-to-day running of the services.
• To handle customer enquiries (both telephone and internet), across different payor types supplying potential customers with information about the services offered at the site
• Taking ownership & accountability of the customer journey and referral management of each customer
• To maintain all patient records accurately and in accordance with national and/or local procedures and timescales, checking that all Minimum Data Set information is captured on patient records accurately.
• Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.

Experience, Knowledge & Expertise – Essential

• Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.
• Ability to provide a professional, courteous, sensitive, and empathetic approach

Role Specific Competencies

• Excellent communication skills – both written and verbal – with high levels of accuracy and attention to detail.
• Self-motivated, with the ability to work on own initiative.
• Well-presented and professional in appearance.
• High level of interpersonal skills and personal drive.

Helping you feel good.

Nuffield Health Wolverhampton Hospital

We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients’ wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostics.

Join Nuffield Health and create the future you want, today. 

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.