Customer Service Advisor

Organisation: Derby Homes

Hours: 37 hours per week

Contract type: Permanent

Location: London Road/Council House/Home

TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.

At Derby Homes we don’t just tick boxes, we aim to have a positive impact in everything we do. We treat our colleagues, customers and partners with dignity, fairness and transparency. Join us and be part of a team that delivers high-quality services while upholding the values our communities deserve.

Are you ready to be the friendly face of Derby Homes? We’re looking for enthusiastic Customer Service Advisors to join our Customer Services Team.

As the first point of contact, you’ll make a real difference every day, helping customers, solving problems, and keeping things running smoothly. It is a fast-paced Call Centre environment, but the reward of helping someone in need makes it all worthwhile.

About the role:

• Handle customer enquiries via phone, face-to-face, and online with speed, accuracy, and a friendly approach.
• Get hands-on training and learn all about social housing and Derby Homes’ services.

What we’re looking for:

• Experience delivering excellent customer service over the phone and face to face.
• Strong IT skills, including Microsoft Office.
• A calm, professional communicator who listens, empathises, and keeps a positive attitude even in busy times.
• Accuracy and attention to detail when recording customer information.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form

Remember to align your personal statement to the essential criteria in the Person Specification.

Job description

Person specification

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on [phone removed] (Relay UK - 18001 [phone removed]) or at [email removed]. https://www.derby.gov.uk/signing-service/

The closing date for this vacancy is 29th November 2026. Any application forms received after the closing date will not be accepted.

Interview phone tests will be on 3rd December 2026, formal interviews on 10th December 2026. If you have been selected for interview you will hear from us prior to the interview dates.