TXP Technology x People
Service Designer
Service Designer at TXP Technology x People, based in London, South East England, paying £569 - £570 per day. This is a contract role.
- Pay
- £569 - £570 per day
- Hours and contract
- Contract · On site
- Location
- London, South East England
- Closing date
- Sector
- Graphic Designer
About 16% above the going rate for graphic designer
Reference 57493685
About the role
Service Designer | Central Government
Location: Remote
Rate: Up to £569 per day (Inside IR35)
Contract Length: 6 Months+
Clearance: SC Clearance
The Opportunity
We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.
This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.
Key Responsibilities
- Lead service design activities across discovery, alpha, beta and live phases.
- Design and improve end-to-end services, ensuring they meet user and business needs.
- Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
- Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
- Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
- Support teams in making evidence-based design decisions through research and service analysis.
- Contribute to the continuous improvement of government services in line with GDS standards.
Essential Experience
- Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
- Proven experience working as a dedicated Service Designer within multidisciplinary teams.
- Experience designing and improving complex end-to-end services.
- Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
- Excellent stakeholder management and facilitation skills.
- Demonstrable experience creating:
- Service Blueprints
- User Journeys
- Service Maps
- End-to-End Service Designs
- Experience working within complex policy-led environments.
- Experience transforming citizen-facing services at scale.
- Strong understanding of accessibility, inclusive design and designing for diverse user needs.
- Experience overcoming organisational, technical or policy challenges to deliver service improvements.
Reference: 57493685 · Posted 1 day ago · Closes 2 Nov 2026 · Listed via TXP Technology x People
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