Operations Manager

Are you the person who makes things happen?

We’re looking for an Operations Manager who thrives on turning ideas and initiatives into well-organised, measurable and successful operational delivery.

At Higher Education Partners (HEP UK) , we’re growing, evolving and constantly looking for better ways to support our students, university partners and commercial teams.

This is a key role at the heart of that activity.

You’ll work across the business to take agreed Contact Centre and commercial initiatives from idea through to launch and beyond — making sure the processes, people, systems, data, communications and reporting are all ready to go.

You’ll be the person asking:

What needs to happen? Who owns it? What could go wrong? Is everyone ready? And are we measuring the impact?

If you’re highly organised, commercially minded, analytical and love bringing structure to complex projects, we’d love to hear from you.

What you'll be doing

• Own the operational planning and delivery of key Contact Centre and commercial initiatives
• Project manage initiatives from planning and implementation through to launch and post-launch review
• Make sure campaigns, promotions, pricing changes and new initiatives are f ully operationally ready before launch
• Coordinate processes, scripts, training, systems, website content and communications across multiple teams
• Manage timelines, dependencies, risks, actions and change control
• Work closely with senior leaders and functional teams to keep delivery on track
• Ensure campaign, promotion and pricing changes happen exactly when they should
• Build and maintain clear operational processes, workflows and ownership arrangements
• Develop reporting and measurement to understand whether initiatives are delivering the intended impact
• Monitor operational SLAs and resolution times, identifying issues and driving them through to resolution
• Use data to identify opportunities to improve operational performance, accuracy and efficiency

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