Customer Service Advisor (Business Admin)

Job Description
Role – Customer Service Advisor (Business Admin)Location – GCHSCP, Business Admin, Health and Social Care connect (G4 9XE) and Business Development (G1 1LH)Contract Status – Permanent
Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!
At Glasgow City Health and Social Care Partnership (GCHSCP) we are the first point of contact for all Social Work referrals, working closely with members of the public and professionals. Our service spans across Adults, Older People, Children & Families, Non Offence Referral Management Team (NORM) and Homelessness.
As a Customer Service Advisor, you’ll be working in a fast-paced office environment carrying out a range of tasks including call handling, dealing with customer enquiries, gathering and processing referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with both internal and external stakeholders.
Due to the nature and sensitivity of our work, we are looking for individuals who display an empathetic and enthusiastic approach to their work whilst delivering excellent customer service in both a professional and polite manner. If that sounds like you, why not apply?
Our organisation offers numerous opportunities for promotion. Additionally, if you're successful in your job application you'll have access to these generous benefits, which include:
• 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service• 12.5 days (87.5 hours) paid public holidays each year• Promotion prospects• Pension Scheme• Staff Benefit Scheme
These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Interviews will likely take place week beginning 7th December 2026.
If you would like to find out more about the role before applying, you can contact: Thomas Tarres, Resource Manager on [phone removed] or by email: [email removed]

Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
GCC Website and GCC Conditions of Service
 
 Application PacksWe want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on [phone removed].
If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date.   If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.  
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application.  More information on these can be found at  https://myjobscotland.gov.uk/accessibility-statement.Further InformationThe Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.
 We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.
 As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.
 
 
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
Working for Us\Job Evaluation