Claims Advisor

Location: Walsall (WS2 7BN)
Salary: £28,000 per annum
Contract: Permanent, Full-Time (40 hours per week)
Start Date: 23rd November 2026
Interviews: From 2nd November 2026

At HomeServe, our customers are at the heart of everything we do. We're looking for passionate, customer-focused Claims Advisors to join our busy Claims Department in Walsall and help deliver outstanding outcomes when our customers need us most.

As a Claims Advisor, you'll be the first point of contact for customers making a claim, taking ownership of every interaction and ensuring each customer receives a professional, efficient and empathetic service. We are looking for people who put customers first, take pride in doing the right thing, and are committed to delivering a positive experience every time.

If you're a great communicator, enjoy problem-solving and thrive in a fast-paced environment, we'd love to hear from you. Successful candidates must be able to complete all pre-employment checks before their start date.

Please note: This role has a fixed start date of 23rd November 2026, and due to the training and onboarding programme, successful candidates must be available to commit to work with no annual leave booked during their first month of employment.

Why Join HomeServe?

• Starting salary of £28,000 per year
• Opportunities for career development and progression
• Hybrid working available following successful completion of probation
• A supportive team environment where customer service excellence is recognised and rewarded
• The opportunity to make a real difference for customers when they need us most