Operations Manager

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. Please note, opting out of cookies may change your browsing experience.

Always Active

Necessary cookies are essential for the website to function properly. This category only includes cookies that ensure basic functionalities and security features of the website. These cookies do not store any personal information.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.

x

You will now be taken to our donation form. Victim Support uses a third party to manage donations. Click OK to continue.

We are looking for a motivated and forward‑thinking Operations Manager to lead our service delivery team, supporting victims of crime across Dorset, Bournemouth, Christchurch & Poole.

This is a full‑time role offered on a hybrid basis, with a minimum requirement of three days per week working from our office located in Boscombe.

The role will require regular travel across the region.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Dorset

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday - Friday. Hours between 8am-6pm with a variety of shifts covered. Occasional weekend cover.

Basic Salary

£37,142.28 per annum

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

17/11/2026

Ref No

7061

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Operations Manager, you will lead and manage the delivery of victim services in Dorset.

You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.

Key Responsibilities

As an Operations Manager you will:

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through effective recruitment, training, and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

About You

We’re looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You’ll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.

Key skills and knowledge required for the role are:

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Ability to build strong relationships with partner agencies

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applicatio