CARRINGTON BLAKE RECRUITMENT LIMITED
RQ1798836 – ICT Service Desk Analyst
RQ1798836 – ICT Service Desk Analyst at CARRINGTON BLAKE RECRUITMENT LIMITED, across the UK, paying £15.59 - £37.50 per hour. This is a permanent role.
- Pay
- £15.59 - £37.50 per hour
- Hours and contract
- Permanent · On site
- Location
- UK wide
- Closing date
- Sector
- IT Support
- DBS check
About 8% above the going rate for it support
Reference https://www.carringtonblakerecruitment.co.uk/?post_type=job_listing&p=18464
About the role
Work Pattern: 37.50 hours per week, On site
PAYE Pay Rate: £15.59 per hour
Main Purpose of the Role
To provide hands-on IT support to Shropshire Council employees, resolving day-to-day technical issues and ensuring that computer systems, hardware and technology services operate effectively.
The postholder will work as part of a small Technology Hub team of three, providing both planned and reactive IT support across the organisation.
Typical Day Overview
-
Responding to IT support requests from council employees.
-
Troubleshooting and resolving hardware, software and system issues.
-
Providing on-site desktop and technical support.
-
Setting up, installing and configuring IT equipment.
-
Supporting users with login, connectivity, printing and application issues.
-
Assisting with planned IT projects, upgrades and technology improvements.
-
Escalating more complex technical problems where necessary.
-
Working closely with the wider IT team to maintain effective services.
Key Skills and Responsibilities
-
IT Service Desk Support – Experience providing first-line or second-line IT support and resolving technical issues.
-
Desktop Support – Troubleshooting computers, laptops, printers and other IT equipment.
-
Hardware & Software Troubleshooting – Diagnosing and resolving common hardware, software and operating system problems.
-
Customer Service & Communication – Providing friendly, clear and effective technical assistance to users.
-
Technical Problem Solving – Identifying faults, investigating issues and finding practical solutions.
-
IT Equipment Installation – Setting up, configuring and maintaining desktop equipment and technology.
-
Teamwork – Working collaboratively within a small IT support team.
-
Reactive & Planned Support – Supporting everyday IT requests alongside planned technology projects and improvements.
Essential Requirements / Qualifications
-
Previous experience in an ICT Service Desk, IT Support or Desktop Support role.
-
Good understanding of desktop hardware, software and IT troubleshooting.
-
Experience supporting users with day-to-day technical issues.
-
Strong communication and customer service skills.
-
Ability to work independently and as part of a small team.
-
A proactive approach to identifying and resolving technical problems.
-
Must be able to work on-site at Shropshire Council’s main hub, five days per week.
-
Available to start as soon as possible.
DBS: Basic DBS check required.
Reference: https://www.carringtonblakerecruitment.co.uk/?post_type=job_listing&p=18464 · Posted 3 days ago · Closes 2 Dec 2026 · Listed via CARRINGTON BLAKE RECRUITMENT LIMITED
Apply for this job
This role is listed via CARRINGTON BLAKE RECRUITMENT LIMITED. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.