DRH Support Services
Credit Controller
Credit Controller at DRH Support Services, based in Wisbech, East of England. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Wisbech, East of England
- Closing date
- Sector
- Credit Control
Reference 642871785924198557
About the role
My client is looking for a Credit Controller to join their business and to work as part of the Sales Ledger team across all areas of the business, providing a first-class service to customers and colleagues. To ensure timely collection of customer debt through a collaborative approach with internal and external stakeholders, helping to resolve issues and matters arising. Efficient and accurate Sales Ledger maintenance, including posting and allocation of payments, new customer account set up, master data upkeep and regular review of credit limits and customer accounts. Specific Responsibilities ·
Daily monitoring of assigned accounts, ensuring regular review and follow up of overdue amounts with appropriate stakeholders, and ongoing support to resolve issues or queries. ·
Assisting customers with payment processes, including taking debit and credit card payments, and supporting requests for any account information or documentation ·
Ensuring timely and accurate allocation of customer receipts via all payment methods. ·
Administering the opening of new customer accounts, ensuring all internal processes are followed and that the required information is all collected and verified ·
Setting credit limits for new customers and regular monitoring of credit limits, ensuring they are appropriate considering the latest information regarding customer risk status and trading requirements. Seeking advice and recommendations from Group Credit team as appropriate ·
Raising interest invoices and other ad hoc invoices and documents as required and ensuring customer invoices and statements are produced accurately and according to business timeframes ·
Regular forecasting of anticipated cash receipts and escalation of any expected to delays to the appropriate stakeholders. ·
Other work as required to support the Sales Ledger, Group Credit and overall Finance teams, including absence cover as needed. Key Working Relationships ·
External Customers ·
Agronomists and Regional Directors ·
Finance Team General ·
Be open and honest and contribute and commit to receiving and giving feedback in the performance review process. Take part in future surveys and other feedback opportunities. ·
Support the development of others in gaining on the job skills and knowledge. ·
Support the Company and our customers that you have contact with by ensuring that you understand our products and services and participate in team and business development activities where appropriate. ·
Whether you are providing a customer service or questioning how you or your team operates, identify and suggest ways we could do things differently.Make improvements whilst demonstrating a willingness to embrace and adapt to change. ·
Maintain your personal technical, professional and company system skills to a consistently high standard; be self-motivated to increase your exposure and experience within your role. Hutchinsons and Our Culture ·
Liveour vision, mission, and values by displaying the behaviours that support our values.Consistently maintain and promote the Company, our culture and image. (Please see at the foot of the job description) ·
Form trusting and effective working relationships and constructively work with colleagues and customers to achieve personal, team and company objectives. Servicing our Customers and Prospects ·
Consistently maintain high professional standards and demonstrate excellent customer service, communicating positively and clearly, showing courtesy and respect. ·
Creatively and enthusiastically embrace opportunities for business growth. ·
Take appropriate action to ensure customer problems are resolved to meet or exceed their expectations, escalate challenging customer problems to your Line Manager to manage where necessary. Compliance ·
Understand and comply with company policies and procedures including Health and Safety. ·
Complete compliance checks for areas of the business you have responsibility for (e.g., No chemicals in Company Cars / securing customer data for GDPR compliance). ·
Bring to the Company's attention, any practices that do not comply with our policies or expected standards. Competencies ·
Customer Service ·
Accountability & Responsibility ·
Communication Skills ·
Drive & Tenacity ·
Integrity ·
Interpersonal Skills ·
Organisation & Planning ·
Problem Solving ·
Teamwork ·
Time Management & Deadline Focus Skills ·
IT Competence – Word and Excel ·
Numeracy ·
Accuracy/attention to detail ·
ERP Systems experience preferred
TPBN1_UKTJ
Reference: 642871785924198557 · Posted 1 day ago · Closes 29 Nov 2026 · Listed via DRH Support Services
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