Technical Support

Technical Support Engineer

Witney, Oxfordshire
Permanent | Hybrid Working Available, Monday - Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:00pm
 
Are you a technically minded professional with a passion for customer support and problem-solving? We're working with an established and innovative engineering business seeking a Technical Support Engineer to join their growing team.
Reporting to the Technical Support Manager, you'll play a key role in supporting Sales Engineers, Internal Sales Coordinators, Product and Project Managers, and customers. This is an excellent opportunity for someone who enjoys combining technical expertise with customer interaction and wants to work within a collaborative and supportive environment.

The Role
As a Technical Support Engineer, you will be responsible for delivering expert technical guidance, preparing quotations, and ensuring customers receive outstanding support throughout the sales and project lifecycle.
Key Responsibilities

• Prepare detailed quotations tailored to customer specifications, particularly for complex or bespoke requirements.
• Provide in-depth technical advice and product support across a range of hydraulic products and solutions.
• Collaborate with Engineering teams to ensure customer requirements are met while maintaining project profitability.
• Act as a technical point of contact for divisional teams, providing guidance and support when required.
• Build and maintain strong relationships with customers, delivering a consistently high level of service.
• Liaise with internal departments to ensure prompt responses and efficient project delivery.
• Keep up to date with industry developments, market trends, and new project opportunities, sharing insights with management and relevant teams.
• Attend customer meetings and site visits when required.

Please note that additional duties may be required from time to time in line with business needs.
 
What We're Looking For:
Essential Skills & Experience

• Previous experience working with hydraulic accessories, including accumulators, filtration systems, coolers, electronics, valves, and manifolds.
• Strong customer service experience, with confidence communicating via telephone and email.
• Excellent communication and relationship-building skills.
• A proactive approach with strong attention to detail and the ability to work using your own initiative.
• Good IT skills, including proficiency in Microsoft Excel, Word, and Outlook.

Desirable Skills & Experience

• HNC/HND in Mechanical Engineering or equivalent industry experience.
• Previous experience in a technical sales or technical support environment.
• Experience interpreting and working with technical documentation and data.
• Familiarity with quality standards and processes.
• Strong negotiation and commercial awareness skills.
• Good hydraulic knowledge and technical aptitude.
• Ability to read and interpret hydraulic circuit diagrams.

 
If you're looking for a role where your technical knowledge and customer-focused approach can make a real impact, we'd love to hear from you.