Post-Completion Coordinator

As a Post-Completion Coordinator in Warrington, you will manage post-completion customer service tasks, helping enquiries and follow-up work move forward smoothly. You will keep records up to date, respond clearly to customers and work with colleagues to resolve issues in a timely way.

Client Details

The organisation is a leader in it's field.

Description

• Act as the primary point of contact for customers reporting property defects and maintenance issues.
• Log, investigate, and manage defects from initial report through to successful resolution.
• Coordinate contractors, suppliers, and site teams to arrange inspections and remedial works.
• Monitor progress of outstanding defects and ensure works are completed within agreed timescales.
• Maintain regular communication with customers, providing updates and managing expectations throughout the process.
• Ensure all defect cases are accurately recorded and updated on internal systems.
• Escalate complex or recurring issues to the relevant teams where appropriate.
• Support the resolution of customer complaints relating to defects and aftercare services.
• Track contractor performance and follow up on overdue actions to ensure service standards are met.
• Produce reports on outstanding defects, completion rates, and service performance.
• Work collaboratively with construction, customer care, and maintenance teams to improve defect resolution processes.
• Contribute to delivering high levels of customer satisfaction and a positive homeowner experience.

Profile

A successful 'Post-Completion Coordinator' should have:

• Previous experience in a defects coordination, repairs coordination, customer care, property, housing, construction, or maintenance role.
• Excellent organisational skills with the ability to manage multiple cases simultaneously.
• Strong communication and stakeholder management skills.
• Experience liaising with contractors, suppliers, and customers.
• A proactive and solution-focused approach to problem solving.
• Strong attention to detail and ability to maintain accurate records.
• Good IT skills and experience using CRM, scheduling, or case management systems.
• Knowledge of new-build defects, snagging processes, or housing repairs would be advantageous.

Job Offer

• Fixed-term contract.
• Hybrid working (3 days at home, 2 days in office)
• Immediate start.
• Free on-site parking and close to main public transport links.
• An opportunity to go perm or be extended.