(App879) Apprentice Order Management Coordinator Level 2

(App879) Apprentice Order Management Coordinator Level 2 App879

Units 1 & 2 New Hold Industrial Estate, Garforth, LS25 2LD

• Sector Business and Administration
• Duration 12 months
• Wage National Apprenticeship Wage

Description

The Order Management Assistant will work closely with customers, suppliers, the sales team and the warehouse to ensure the smooth running of orders across our promotional merchandise, kitting, packing, storage and distribution services.

The successful candidate will be organised, pay attention to detail and be willing to learn. They will be able to manage a range of administrative tasks, keep records up to date and work to deadlines in a busy working environment.

The purpose of this role is to support coordination of customer orders from receipt through to final delivery, ensuring all orders are processed accurately, delivered on time and meet customer expectations.

Employer Description

MPH Enterprises launched in Leeds in 2001 with a very clear goal; to become the premier supplier of creative and bespoke promotional products in Yorkshire and the UK. Since 2001 we have been creating and supplying innovative, cost-effective promotional products and merchandise to brands and businesses. We design, source, manage and fulfill the entire promotional needs of companies, charities and sporting clubs.

Roles & Responsibilities

Order Processing and Management:

• Receive and process customer orders accurately onto the company’s order management system.
• Check order details, quantities, pricing, delivery addresses and customer requirements.
• Help ensure purchase orders, sales orders and related paperwork are completed correctly.
• Monitor orders and keep track of their progress, from initial placement through to final delivery.
• Keep order records accurate and up to date.

Supplier Liaison:

• Contact suppliers to check product availability, prices and expected delivery dates.
• Help place and track orders with suppliers.
• Request and follow up on artwork proofs, product samples and approvals where needed.
• Contact suppliers for updates and report any delays or issues to the appropriate person.
• Help check that products meet the agreed specifications and customer requirements.

Customer Service:

• Provide customers with updates about their orders and delivery dates.
• Respond to customer enquiries in a polite and professional manner.
• Inform customers of any changes to delivery dates or order details.
• Help resolve order queries, differences in order details and delivery issues.
• Build positive working relationships with customers and colleagues.

Production and Delivery Coordination:

• Help monitor order deadlines to ensure products are delivered on time.
• Liaise with the warehouse team regarding incoming stock, kitting, packing and dispatch requirements.
• Help arrange deliveries and collections where required.
• Make sure any special packing, labelling or delivery instructions are clearly communicated.

Administration and Reporting:

• Maintain accurate electronic records and filing systems.
• Ensure order documentation is completed and easy to access.
• Assist with invoice queries, delivery discrepancies and checking supplier invoices.
• Identify and report potential problems or delays to the appropriate person.
• Provide general administrative support to the wider operations team as required.

General:

• The employee will be expected to work well with colleagues across the business and carry out other reasonable duties that are appropriate to their role and level of responsibility.

Skills Required

 

• Strong organisational and administrative skills
• Excellent attention to detail and accuracy.
• Confident communication skills, both written and verbal.
• Ability to prioritise workloads and manage multiple orders simultaneously.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• A proactive approach to problem-solving.
• Ability to work independently and as part of a team.
• Reliable, organised and keen to learn, with a positive attitude and a willingness to take on responsibility as they develop within the role

Working Hours

9am to 5pm Monday to Friday

Working Days

Monday to Friday

Qualifications Required

Grade 4/C or above in GCSE Maths and English

Future Prospects

The successful candidate will have the opportunity to develop their skills and confidence within the role, with the potential to progress to the next level of the apprenticeship

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